Letitia Jones
Newport News,VA
Summary
Dedicated and detail-oriented professional with over 10 years of experience in office administration, customer service, and supervisory roles. Seeking an Office Administrator or Office Supervisor position to leverage strong organizational, communication, and leadership skills in a fast-paced administrative environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Riverside Health System
Smithfield, Va
01.2026 - Current
- Facilitated patient registration processes to ensure efficient data collection and entry.
- Coordinated insurance verification procedures to streamline patient access and reduce delays.
- Educated patients on financial responsibilities, improving understanding of billing practices.
- Managed appointment scheduling, optimizing provider calendars for maximum efficiency.
- Implemented workflow improvements that reduced wait times for patients in high-traffic areas.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Accounting Technician / DMV Select Clerk
Commissioner of the Revenue Office
Newport News, VA, USA
10.2025 - Current
- Process daily tax payments, business license fees, and DMV transactions with accuracy.
- Assist taxpayers and businesses with assessments, filings, and account corrections.
- Balance revenue reports and prepare deposits for submission to the Treasurer's Office.
- Maintain accurate financial and DMV transaction records in compliance with state laws.
- Provide DMV Select services including titles, registrations, and placards.
- Deliver professional and courteous customer service in person, by phone, and by mail.
- Support audits, office reporting, and special projects as directed by management.
Clean Room Assembler
Owen’s and Minor
Toano, VA
08.2025 - 09.2025
- Assembled components in clean room environment following strict safety protocols and quality standards.
- Operated specialized machinery to ensure precise assembly of medical supplies and equipment.
- Conducted routine inspections to verify quality and compliance with industry regulations.
- Collaborated with team members to streamline assembly processes and enhance workflow efficiency.
- Maintained a contamination-free environment through diligent adherence to cleanroom procedures and guidelines.
- Reduced assembly errors by consistently following detailed work instructions and protocols.
Overnight Stocker
Walmart
Newport News, VA, USA
06.2025 - 09.2025
- Unloaded freight and stocked merchandise according to store presentation standards.
- Ensured correct labeling, inventory placement, and aisle safety.
- Communicated restocking needs to supervisors and maintained team efficiency.
Dining Room Supervisor
Riverside Health System
Newport News, VA, USA
07.2020 - 08.2025
- Supervised up to 15 staff per shift and ensured adherence to health and safety standards.
- Led daily meetings, provided on-the-job training, and resolved guest concerns.
- Managed supply orders, staff scheduling, and completion of shift reports.
Overnight Stocker and Receiver
Kroger Club
Yorktown, VA
02.2025 - 06.2025
- Stocked shelves efficiently to maintain optimal product availability and organization.
- Received and processed incoming inventory, ensuring accurate record-keeping and product placement.
- Collaborated with team members to optimize stocking procedures and improve workflow efficiency.
- Monitored stock levels and conducted regular inventory audits to prevent discrepancies.
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
- Ensured proper storage of perishable items, adhering to company guidelines and food safety regulations.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
Wait Staff / Server
Riverside Health System
Newport News, VA, USA
10.2016 - 07.2020
- Greeted and served guests with a focus on high-quality customer service.
- Maintained cleanliness and ensured positive guest experiences.
Overnight Stocker / Sales Associate
Target
Newport News, VA, USA
12.2006 - 11.2015
- Stocked merchandise, managed inventory, and maintained sales floor organization.
- Delivered excellent customer service and supported team operations.
Material Handler Supervisor
AAFES / Dan Daniels Distribution Center
Newport News, VA, USA
04.2000 - 01.2005
- Supervised daily loading operations and maintained accurate shipping documentation.
- Ensured safe, secure, and compliant shipment of goods in coordination with logistics teams.
Education
GED - undefined
Skills
Office Administration & Scheduling
Team Leadership & Staff Training
Customer Service & Conflict Resolution
Microsoft Office Suite (Word, Excel, Outlook)
Report Filing & Supply Ordering
Time Management & Organization
Clerical & Front Desk Operations
Health & Safety Compliance
Certification
- ServSafe Certified
- Food Handler Certificate
- Lean Six Sigma Practicum Certificate
- Leadership 101/102 - Riverside Health System
Personal Information
Title: Office Administrator or Office Supervisor
Accomplishments
Lean Six Sigma Certification
Serv Safe Certified
Timeline
Patient Access Representative
Riverside Health System
01.2026 - Current
Accounting Technician / DMV Select Clerk
Commissioner of the Revenue Office
10.2025 - Current
Clean Room Assembler
Owen’s and Minor
08.2025 - 09.2025
Overnight Stocker
Walmart
06.2025 - 09.2025
Overnight Stocker and Receiver
Kroger Club
02.2025 - 06.2025
Dining Room Supervisor
Riverside Health System
07.2020 - 08.2025
Wait Staff / Server
Riverside Health System
10.2016 - 07.2020
Overnight Stocker / Sales Associate
Target
12.2006 - 11.2015
Material Handler Supervisor
AAFES / Dan Daniels Distribution Center
04.2000 - 01.2005