LETITIA NICHOLSON
Clarksville,TN
Summary
Master’s-level professional with a background in Sport Psychology and experience in customer service. Skilled in communication, conflict resolution, and client support with strong analytical and interpersonal abilities. Adaptable and resourceful, with a passion for applying psychological principles, teamwork, and problem-solving across diverse professional settings.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Progressive Insurance
08.2024 - Current
- Provide responsive customer support while managing high-volume inquiries. Resolve billing, policy, and claims issues with empathy and accuracy. Contribute to customer retention through effective problem-solving and conflict resolution.
Education Specialist and Clinic Assistant
Roger Behavioral Health
Tampa, FL
04.2023 - 07.2024
- Developed and implemented educational programs to enhance student learning outcomes while the student were enrolled in treatment.
- Collaborated with school faculty to design curriculum aligned with educational standards to ensure student do not fall behind while working mental health.
- Mentored new staff on best practices in education delivery and student engagement techniques.
- Established a positive classroom environment, fostering mutual respect and open communication among students.
- Assisted healthcare providers with patient intake and documentation processes.
- Coordinated appointment scheduling to optimize clinic operations and reduce wait times.
- Managed inventory of medical supplies, ensuring availability for daily clinic needs.
- Helped front desk staff register and process patients.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
Early Childhood Educator
The Goddard School
Franklin, TN
11.2018 - 04.2023
- Designed and implemented age-appropriate lesson plans to foster cognitive and social development.
- Cultivated a nurturing environment promoting emotional growth and positive relationships among children.
- Collaborated with parents to discuss children's progress and address developmental concerns effectively.
- Developed engaging activities utilizing educational tools, enhancing children's learning experiences.
- Evaluated child development through observations, ensuring tailored approaches for individual needs and strengths.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
- Promoted language development skills through storytelling and open-ended questions, increasing students' vocabulary and comprehension abilities.
- Developed and executed age-appropriate curriculum, fostering love for learning in young children.
Substitute Teacher
Nashville City Schools
Nashville, TN
12.2017 - 11.2018
- Delivered engaging lesson plans to maintain classroom continuity and student engagement.
- Implemented classroom management strategies to foster a positive learning environment.
- Adapted instructional materials to meet diverse student needs and learning styles.
- Collaborated with teachers to ensure smooth transitions between classes and activities.
- Assessed student performance and provided constructive feedback for improvement.
Daycare Teacher
Ms. Nicole's Incorporated Daycare Center
Nolensville, TN
07.2016 - 12.2017
- Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
- Fostered a safe, nurturing environment that encouraged social and emotional development among students.
- Collaborated with parents to discuss child progress and address any developmental concerns effectively.
- Maintained accurate records of student attendance, assessments, and daily activities for compliance purposes.
- Guided students to develop social, emotional and physical skills.
- Organized and supervised large and small group activities.
- Incorporated music, art and literature into curriculum.
- Developed and implemented behavior management plans.
Education
Master of Science - Sport Psychology
National University
La Jolla, CA07-2025
Bachelor’s Degree - Interdisciplinary Studies
Tennessee Technological University
Cookeville, TN05-2016
Skills
- Customer Support & Conflict Resolution
- Team Collaboration & Leadership
- Problem-Solving & Critical Thinking
- Verbal & Written Communication
- Adaptability & Resilience
- Microsoft Office Suite & CRM Tools
Timeline
Customer Service Representative
Progressive Insurance
08.2024 - Current
Education Specialist and Clinic Assistant
Roger Behavioral Health
04.2023 - 07.2024
Early Childhood Educator
The Goddard School
11.2018 - 04.2023
Substitute Teacher
Nashville City Schools
12.2017 - 11.2018
Daycare Teacher
Ms. Nicole's Incorporated Daycare Center
07.2016 - 12.2017
Master of Science - Sport Psychology
National University
Bachelor’s Degree - Interdisciplinary Studies
Tennessee Technological University