LETITIA YOUNG
AutoZone
Hartford,CT
Summary
Oversaw day-to-day warehouse operations with leadership of 18–20-person teams processing 20,000+ packages daily; coached staff on DO warehouse supervisor compliance and implemented safety programs within logistics and carrier services environments.
Experienced with warehouse operations, inventory control, and team supervision. Utilizes effective communication and organizational skills to enhance workflow efficiency and team productivity. Track record of implementing process improvements and ensuring high standards of accuracy and safety.
18
years of professional experience
Work History
RETAIL SALES ASSOCIATE, Manchester
2 Years 10 Months- Monitor sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products Helping customers complete purchases, locate items, and join reward programs Checking pricing, scanned items, applied discounts, and printed receipts to ring up customers Stocking merchandise, clearly labeling items, and arranging according to size or color Ability to work as a team or manage individually remaining productive
- AutoZone - Retail Sales Associate Manchester, CT
- 12/2023 - Current
GRUBHUB DELIVERY DRIVER
10 Months- Delivered 15-25 orders per shift with a 99percent on-time rate, maintaining a 4.9 star customer rating across 9854 deliveries.
- Checked delivery addresses and accurately followed customer instructions as well as communicating if needed
AMAZON DSP DRIVER
7 Months- Operated vehicle safely in highly congested areas with deliveries Utilized GPS to plan delivery routes with focus on efficiency and deadline management Inspected vehicle for damage to ensure safety pre- and post-trip.
- Delivered products to various locations throughout the city with accuracy and efficiency while adhering to all safety regulations.
- Loaded and unloaded cargo from the truck bed as well as secured the load properly for safe transport.
- Inspected and maintained vehicle supplies, parts, and fluid levels.
- Committed to delivering excellent customer service while working in a fast-paced environment.
OPERATIONS SUPERVISOR, Hartford, US
2 Years 7 Months- Built and coached a team of 18-20 workers to exceed daily throughput targets of 20,000 packages. Monitored KPIs and delivered structured feedback that improved individual performance scores by 45 percent.
- Trained, coached and mentored team members to foster a highly productive work environment.
- Conducted regular performance reviews and provided feedback to team members.
- Conducted regular audits of operational procedures in order to identify potential risks or areas of improvement.
- Supervised direct reports and enforced adherence to established procedures and deadlines.
- Conferred with other departments on projects involving multiple teams from different divisions.
PACKAGE HANDLER, Hartford, US
3 Years 10 Months- Responsible for lowering and shipping packages weighing 5-70 lbs
- Maintain the integrity of shipments to preserve the condition of products during loading, unloading and packaging
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proficiently loaded packages onto trucks for delivery using safe lifting techniques.
- Developed proficiency in operating a variety of material handling equipment including forklifts, pallet jacks, and hand trucks.
PATIENT CARE ASSISTANT, Vernon
6 Months- Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes.
- Assisted clients with daily living tasks such as hygiene, meal preparation, dressing, grooming, housekeeping duties
- Exhibited desire to learn and upgrade skills by performing additional department or unit duties.
- Transferred, admitted, and discharged patients, complying with principles of safe patient handling.
- Demonstrated excellent communication skills while interacting with patients, families, and healthcare professionals.
- Prepared and served food trays.
- Utilized wheelchairs and moveable beds to transport patients to treatment units and operating rooms.
PROPERTY MANAGER, Hartford, US
1 Year 6 Months- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Introduced prospective tenants to types of units available and performed tours of premises.
- Investigated complaints, disturbances and violations and resolved issues.
- Maintained accurate records of all tenant information including contact details and payment history.
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
- Conducted regular property inspections to identify potential maintenance issues.
OFFICE ADMINISTRATOR/AUTO BODY TECHNICIAN, US
3 Years 3 Months- Performed general administrative duties including answering phones, creating appointments, and customer services duties
- Assessed vehicle body damage for repairs needed
- Ordered parts, paints, and necessary material
- Assessed vehicle condition to determine needed safety or repair work.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Processed invoices, payments, and incoming and outgoing mail.
- Ordered supplies as needed while adhering to budget constraints.
COMPLIANCE SPECIALIST, Hartford, US
1 Year 2 Months- Kept trucking companies in compliance and guaranteed to 100% pass on their DOT safety audit.
- Followed leads, and cold cold Truck companies that were applying for their MC license
- Monitored safety programs to verify compliance
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
SALES SPECIALIST, Hartford, US
2 Years 8 Months- Developed and delivered engaging sales presentations to convey product benefits
Education
- General Studies
Skills
Operations Management
Safety & Compliance Inspections
Staff Development & Training
DOT/Federal Compliance
Inventory Audits
Safe Driver Training
Policy & Procedure Adherence
Team Building
Personal Information
Title: Operations Supervisor / Operations-experienced professional
FIRST NAME
LETITIA
Timeline
RETAIL SALES ASSOCIATE, Manchester
AutoZone
11.2023 - Current
GRUBHUB DELIVERY DRIVER
Grubhub for Drivers
11.2022 - 09.2023
AMAZON DSP DRIVER
Go Go Magnolia Venture LLC
07.2022 - 02.2023
PATIENT CARE ASSISTANT, Vernon
PCA, Allied Services
01.2022 - 07.2022
OPERATIONS SUPERVISOR, Hartford, US
United Parcel Service
11.2019 - 06.2022
PACKAGE HANDLER, Hartford, US
United Parcel Service
01.2019 - 11.2022
PROPERTY MANAGER, Hartford, US
Oregon Properties
03.2015 - 09.2016
OFFICE ADMINISTRATOR/AUTO BODY TECHNICIAN, US
AaaMetro Towing
01.2012 - 04.2015
COMPLIANCE SPECIALIST, Hartford, US
Foley Carrier Services
01.2012 - 03.2013
SALES SPECIALIST, Hartford, US
Comcast
01.2009 - 09.2011
South Windsor High School
from General Studies