Letonery Jones
MEMPHIS,TN
Summary
I am interested in working as a Dock Supervisor for your Organization. I am an excellent worker with lots of experience in leadership. I have TWENTY-FIVE years of experience to offer this organization.
The positions I have held have provided solid experience with increasing levels of responsibility. I am proficient in a decision making capacity and have established a reputation as hardworking, dependable, and a team player. My strengths are in my organizational and communication skills, which allow me to effectively manage a variety of responsibilities.
Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.
Overview
34
34
years of professional experience
Work History
Airport Operations Crewmember
FedEx
2810 Democrate Rd,
07.2025 - 10.2025
- Coordinated aircraft ground operations to ensure timely departures and arrivals.
- Conducted safety inspections on equipment and vehicles to maintain compliance with regulations.
- Collaborated with team members to optimize cargo loading procedures, enhancing operational efficiency.
- Monitored air traffic communications to facilitate smooth coordination between ground and flight crews.
- Improved airport safety by conducting regular inspections and promptly addressing hazards.
Security Officer
Phelps Security
4932 Park Ave,
03.2023 - 11.2024
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Evaluated existing security processes, recommending improvements for increased efficiency and effectiveness.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Ramp Agent
FedEx
2810 Democrate Rd
11.2022 - 04.2023
- Operated ground support equipment to facilitate efficient aircraft servicing.
- Coordinated loading and unloading of cargo to ensure timely dispatch.
- Conducted pre-flight inspections to confirm equipment safety and functionality.
- Monitored weather conditions to adjust operations for safety and efficiency.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
HVAC Installer
National Filter Service
3638 Old Getwell Rd,
11.2022 - 04.2023
- Installed HVAC systems according to manufacturer specifications and local codes.
- Conducted equipment inspections and preventative maintenance to ensure optimal performance.
- Collaborated with team members to troubleshoot and resolve installation challenges.
- Trained junior installers on safety protocols and best practices in HVAC installation.
- Ensured compliance with safety regulations during all phases of HVAC installation projects.
Customer Service Representative
Woodson & Bozeman
01.1996 - 11.2022
- My main job as the front desk coordinator is to assist customers with pick-up orders.
- Process customer returns and deal with customer complaints that arise.
- To pull orders correctly and quickly.
- Other duties that are mandatory to me are to drive a forklift sometimes to unload and load trucks.
- To schedule the incoming freight and handle the freight that is being shipped LTL.
- To process the bill of ladings for the outgoing trucks.
- I process both shipping and receiving.
- My job consists of answering phones, processing warranties and placing orders.
Front Desk Supervisor
Woodson & Bozeman
Memphis, TN
01.1996 - 11.2022
- Manage warehouse workers
- Control the unloading of trucks
- Assist customers with pick-up orders
- Process bill of ladings for LTL pick-up
- Schedule incoming freight
- Process return items from customers
- Resolved guest inquiries and complaints promptly, ensuring high service standards.
- Implemented workflow improvements to enhance team productivity and guest experiences.
- Trained and mentored staff on customer service best practices and operational procedures.
- Supervised front desk operations to ensure efficient guest service and satisfaction.
- Monitored inventory levels of supplies, placing orders as necessary for uninterrupted operations.
- Coordinated scheduling of front desk staff to optimize coverage during peak hours.
- Collaborated with management to establish policies that improved front desk efficiency and effectiveness.
- Scheduled and assigned daily work and activities for team members.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Ryder Truck Line
01.1996 - 01.1997
- My duties consist of fueling trucks, check all fluids and sometimes wash them.
- To clean the shop area and the service island.
Frito - Lay Inc.
01.1992 - 01.1996
- My duties were to pull orders and load the trucks.
- To stock the warehouse and keep freight available at all times.
- To check route orders to the route men. To spot trailers and fuel them.
Education
High School -
Oakhaven High School
Memphis, TN01-1989
High School Diploma - Architectural Engineering, Business Administration
University of TN. at Martin
01.1992
Skills
- Material Handling
- Inventory Work
- Scanner
- Warehouse / Production
- AS 400 Qualified
- Machine Operator
Timeline
Airport Operations Crewmember
FedEx
07.2025 - 10.2025
Security Officer
Phelps Security
03.2023 - 11.2024
Ramp Agent
FedEx
11.2022 - 04.2023
HVAC Installer
National Filter Service
11.2022 - 04.2023
Customer Service Representative
Woodson & Bozeman
01.1996 - 11.2022
Front Desk Supervisor
Woodson & Bozeman
01.1996 - 11.2022
Ryder Truck Line
01.1996 - 01.1997
Frito - Lay Inc.
01.1992 - 01.1996
High School -
Oakhaven High School
High School Diploma - Architectural Engineering, Business Administration
University of TN. at Martin
Summary
25, Organizational skills, Communication skills, Dependability, Team player, Dock Supervisor position
Danford Award
- Received academic award for college