Letonya Morgan
Dallas,USA
Summary
Customer-focused Customer Service Agent recognized for exceptional productivity and efficient task execution. Specialized skills in problem-solving, communication, and conflict resolution drive positive customer interactions. Expertise in active listening and adaptability enhances customer satisfaction and team performance. Committed to leveraging these strengths to improve overall customer experiences.
Overview
20
20
years of professional experience
Work History
Customer Service Agent
Alight Retiree Health Solutions
Deerfield, IL
09.2024 - 12.2024
- Maximized enrollment efficiency by scheduling customer appointments during Annual Enrollment Period.
- Collaborated with Medicare to streamline claims processing, improving resolution speed.
- Generated claims cases to ensure prompt and accurate processing results.
- Compiled and submitted claim reports to uphold precise record-keeping standards.
Customer Service Representative
TAYLOR CORPORATION
Dallas, USA
01.2021 - 03.2024
- Routed and assigned orders to optimize workflow efficiency.
- Scheduled appointments with external carriers for timely deliveries.
- Processed shipments with UPS and FedEx Ground, adhering to tight deadlines.
- Updated and closed orders in Warehouse Management System (WMS) daily.
- Responded promptly to customer inquiries via email, phone, and chat.
- Trained new Customer Service Representatives on company policies and best practices.
- Handled complaints professionally while maintaining composure under pressure.
- Collaborated with logistics teams to expedite urgent customer order shipping.
CLERK/DISPATCHER
DART CONTAINER
Dallas, USA
10.2004 - 07.2020
- Achieved compliance with customer call guidelines for service and productivity metrics.
- Managed order creation, billing, and scheduling with high accuracy.
- Orchestrated routing by generating precise shipping documentation and labels.
- Directed driver and vehicle dispatch to meet delivery requirements effectively.
- Trained employees on triaging and dispatching procedures to enhance efficiency.
- Reviewed order data to verify transaction accuracy and shipping dates.
- Maintained detailed records of materials and weights, identifying inventory variances.
- Resolved customer inquiries and complaints to foster loyalty.
Education
GED -
A Maceo Smith High School
Dallas, TX04.1992
No Degree - Business Administration
Mansfield Business School
Dallas, TXSkills
- Customer support and service
- Decision-making skills
- Billing inquiries management
- Multitasking and organization
- Data entry proficiency
- Problem solving
- Microsoft office suite proficiency
- Customer relationship management (CRM)
- Exemplary work ethic
Languages
English, Native
Timeline
Customer Service Agent
Alight Retiree Health Solutions
09.2024 - 12.2024
Customer Service Representative
TAYLOR CORPORATION
01.2021 - 03.2024
CLERK/DISPATCHER
DART CONTAINER
10.2004 - 07.2020
GED -
A Maceo Smith High School
No Degree - Business Administration
Mansfield Business School
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