LeToya Caldwell
Lockbourne,OH
Summary
Dynamic Property Manager with a proven track record at Unified Residential Management, excelling in financial budgeting and tenant relations. Achieved a 95% occupancy rate through strategic marketing and exceptional customer service. Skilled in rent collection and maintenance coordination, fostering strong resident relationships that drive retention and satisfaction.
Overview
4
4
years of professional experience
Work History
Property Manager
Unified Residential Mangement
Columbus, Ohio
06.2025 - Current
- Coordinated daily operations of 224-unit residential property, overseeing 15+ leasing activities and maintenance requests to maintain balanced monthly budget.
- Managed budgeting and rent collection processes, successfully increasing monthly revenue by capturing 95% of rent payments on time.
- Achieved and maintained an occupancy rate of 95%+ by implementing targeted marketing campaigns and resident engagement activities.
- Led a team of 3 leasing and maintenance staff to achieve timely property maintenance responses and enhanced tenant satisfaction.
- Facilitated tenant communications and resolved issues promptly to enhance resident satisfaction.
Leasing Agent
Unified Residential Management
Columbus, Ohio
09.2022 - 06.2025
- Exceeded leasing goals by leveraging sales and customer service skills.
- Managed application process for 50+ rental units, processing lease documentation and coordinating new tenant move-ins.
- Fostered positive relationships with residents, achieving a 90% retention rate and facilitating successful lease renewals.
- Maintained detailed CRM data and records for over 200 prospective and current residents, ensuring 100% accuracy in tenant information.
Education
High School or equivalent -
Kofa High School
Yuma, AZ, United States05-2000
Heritage College -
Heritage College
Columbus, OH, United StatesSkills
- Property management software
- Work Order Management
- Property inspections
- Maintenance management
- Rent collection
- Lease renewals
- Eviction laws
- Budgeting and reporting
- Budget management
- Excel
- Microsoft Word
- Customer Service Excellence
Accomplishments
- Top Leasing Agent Award (2024)
Top Property Awards (2024, 2025)
Timeline
Property Manager
Unified Residential Mangement
06.2025 - Current
Leasing Agent
Unified Residential Management
09.2022 - 06.2025
High School or equivalent -
Kofa High School
Heritage College -
Heritage College