LeToya Champs
Management
Houston,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
12
12
years of professional experience
Work History
Parts Sales Manager
Auto Zone Auto Parts
08.2023 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Built relationships with customers and community to establish long-term business growth.
Sales Lead/Project Store Specialist
Anderson Merchandisers, LLC
08.2020 - 05.2023
- Compile daily field report, detailing all key activities and outlining project progress for stakeholders.
- Handle scheduling of subcontractors and staff to complete projects within required timeframes.
- Participate in project budget and cost control measures, tracking progress and making necessary financial adjustments to meet company goals.
- Continuously inspect job site for observation of safety protocols by staff and subcontractors.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Sales Manager
Firestone Complete Auto Care
02.2017 - 07.2020
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Retail Service Specialist
O’Reilly Auto Parts
05.2012 - 02.2017
- Assisted customers in making informed purchase choices and selecting products.
- Attended to customer complaints and processed product return or replacement requests.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Processed customer payments, generated bills and filled out warranty cards.
Education
Master of Science - Workforce Education Leadership
Alcorn State University
Lorman, MSBachelor of Arts Degree -
Alcorn State University
Lorman, MSSkills
- Account Management
- Revenue Generation
- Providing Feedback
- Client Needs Assessment
- Maintaining Customer Database
- Professional Relationships
- Cash Register Systems
- Persuasive Negotiations
- Persuasive Selling
- Organizing and Prioritizing
- Corrective Actions
- Customer Retention
- Suggestive Selling
- Customer Relations
- Credit Card Payment Processing
- Active Listening
- Customer Service
- Strong Analytical and Problem-Solving Skills
- Issue and Complaint Resolution
- Conflict Resolution
- Administrative Support
- Complex Product Knowledge
- Prioritization
- Ordering Parts
- Inventory Accuracy
- Staff Training
- Return Processing
- Cash Register Operations
- Managing Parts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Timeline
Parts Sales Manager
Auto Zone Auto Parts
08.2023 - Current
Sales Lead/Project Store Specialist
Anderson Merchandisers, LLC
08.2020 - 05.2023
Sales Manager
Firestone Complete Auto Care
02.2017 - 07.2020
Retail Service Specialist
O’Reilly Auto Parts
05.2012 - 02.2017
Master of Science - Workforce Education Leadership
Alcorn State University
Bachelor of Arts Degree -
Alcorn State University
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