Letoyya Jennings
North Lauderdale
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Assistant Manager
ATRII SERVICES INCORPORATED
Fort Lauderdale
11.2023 - Current
- Estimated repair costs based on parts and labor prices.
- Identified specialized product, repair and maintenance needs by consulting directly with customers.
- Managed preparations for planned service appointments by coordinating parts, technician work and bay assignments.
- Managed appointment scheduling for both routine maintenance and urgent repairs.
Assistant
GWMI
Lauderhill
05.2019 - 06.2024
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
- Documented, researched and resolved customer service issues.
- Delivered fast and friendly service to handle questions and service complaints.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
Client Service Representative
First Data Corp
Coral Springs
01.2012 - 01.2019
- Ensured clients received outstanding service to maintain and extend relationship for future business opportunities.
- Assist with keeping business and customer records current and accurate with proactive attention to changing information in electronic payment processing.
- Preserved revenue streams where possible with strong communication and negotiation skills, using refunds as last resort to maintain customer satisfaction.
- Taught clients to use technological research such as online interfaces to conduct business.
- Conferred with customers about POS Systems concerns to quickly understand issues, applying personal expertise and company practices to resolve problems and drive sales.
- Entered customer interaction details in Service 360, Remedy, MSA, ETC DOTS, and FDPOS to track requests, document problems and record solutions offered.
- Managed timely and effective replacement of damaged or missing products.
- Reduced process gaps while training new hires on products, software, operational best practices and office protocols.
- Upsold products and services to increase company revenue.
- Answered questions via email, phone, website, live chat and in forums.
- Created documentation for cases and claims for damaged, lost or displaced packages.
Education
Psychology
Broward College
Florida, FLSkills
- Prioritizing and Planning
- Problem Resolution
- Leadership Abilities
- Team Management
- Strong Work Ethic
- Conflict Resolution
- Role Modeling
- Observation and Assessment
- Performance reviewing
- Customer relationship management (CRM)
- Cost control
- Coaching and mentoring
- Money handling
- Scheduling and planning
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
HybridOn-SiteRemoteImportant To Me
401k matchPaid time offStock Options / Equity / Profit SharingTimeline
Assistant Manager
ATRII SERVICES INCORPORATED
11.2023 - Current
Assistant
GWMI
05.2019 - 06.2024
Client Service Representative
First Data Corp
01.2012 - 01.2019
Psychology
Broward College
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