Letty Lopez
Norfolk,VA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Sales Representative
Life Protect 24/7
Remote
03.2022 - Current
- Inbound sales representative for medical alert devices
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations. Averaged 25+ sales weekly.
Owner
Colombiana
Norfolk, VA
01.2020 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Assistant General Manager
Five Guys Burger And Fries
Chesapeake, VA
02.2021 - 03.2022
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Assistant General Manager
IHOP
Williamsburg, VA
08.2016 - 02.2021
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Patient Care Specialist
Sentara Healthcare
Remote
10.2011 - 10.2016
- Enhanced patient satisfaction by providing timely and compassionate care.
- Reduced patient wait times by efficiently managing schedules and appointments.
- Streamlined communication between patients, healthcare providers, and insurance companies for a seamless treatment experience.
- Contributed to a positive work environment by collaborating with multidisciplinary teams across various departments.
Education
BBA - Business Management
Everest University
Online05.2015
High School Diploma -
Surrey Garden Christian
Gilbert, AZ05.2005
Skills
- Account Servicing
- Account development
- Sales consultation
- Sales closing
- Customer Service
- Business Development
- Clinical assessment
- Medical terminology knowledge
- Documentation proficiency
- Training and development background
- Team leadership expertise
- Operations Management
Timeline
Sales Representative
Life Protect 24/7
03.2022 - Current
Assistant General Manager
Five Guys Burger And Fries
02.2021 - 03.2022
Owner
Colombiana
01.2020 - Current
Assistant General Manager
IHOP
08.2016 - 02.2021
Patient Care Specialist
Sentara Healthcare
10.2011 - 10.2016
BBA - Business Management
Everest University
High School Diploma -
Surrey Garden Christian