Letty McClung
Cameron,NC
Summary
Dynamic Clinical Supervisor at Solas Health with expertise in clinical training and team supervision. Enhanced patient care quality through effective resource allocation and performance evaluations. Successfully implemented initiatives that increased client satisfaction and streamlined processes, fostering a collaborative environment that promotes continuous learning and professional growth among staff.
Overview
19
19
years of professional experience
Work History
Clinical Supervisor
Solas Health
Pinehurst NC
12.2005 - Current
- Assessed patients, determined needs, and managed care.
- Enhanced team collaboration through regular staff meetings, case conferences, and training sessions.
- Responded to crisis situations with calm and professional approach to optimize support.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Lead and directed team of Five Offices of clinical personnel and support staff.
- Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
- Conducted performance evaluations for clinical staff, identifying areas for development and implementing targeted training programs.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
- Coordinated with healthcare providers and external partners to offer comprehensive care solutions, addressing all aspects of patient health.
- Negotiated with insurance companies to ensure coverage for new treatments, enhancing patient access to cutting-edge care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Communicated with patients, ensuring that medical information was kept private.
- Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
- Developed a comprehensive clinical training program for new hires to ensure consistent quality of care.
- Facilitate hiring of qualified Medical Assistant personnel by interview applicants and making recommendations for employment.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Successfully negotiated client contract renewals to create increased revenue.
Education
RMA -
American Medical Technologist
Diploma -
Peterstown High
Peterstown, WV06.1990
Certificate - Nursing Assistant With Acute And Chronic Geriatric
Moore County Vocational Technical Center
Lindside, WV06.1989
Skills
- Clinical training
- Team supervision
- Clinical assessment
- Direct patient care
- EMR / EHR
- Organizing staff schedules
- Clinical staff management
- Employee recruitment and hiring
- Employee performance evaluations
- CPR/AED
- Medical clinical procedures
- Resource allocation
- Quality assurance
- Resource monitoring
Timeline
Clinical Supervisor
Solas Health
12.2005 - Current
RMA -
American Medical Technologist
Diploma -
Peterstown High
Certificate - Nursing Assistant With Acute And Chronic Geriatric
Moore County Vocational Technical Center