Letzia Nieves-Ramirez
Kissimmee
Summary
Support professional with experience in classroom assistance, student supervision, and lesson reinforcement. Proven ability to enhance student learning and safety during various school activities. Recognized for strong communication skills and effective multitasking, ensuring attention to the diverse needs of students. Committed to fostering positive academic outcomes and supporting students from diverse backgrounds.
Overview
8
8
years of professional experience
Work History
Associate Patient Care Coordinator
Optum/United Healthcare
Orlando
06.2025 - 10.2025
- Greeted patients and managed phone inquiries to provide a positive experience.
- Collected, entered, and verified registration and insurance information accurately.
- Coordinated patient appointments and follow-ups to ensure continuity of care.
- Facilitated communication between patients and healthcare providers.
- Ensured completion of all required forms and documentation.
Teacher III Floater
Community Coordinated Care For Children
Kissimmee
10.2023 - 07.2024
- Provided classroom support across multiple age groups, ensuring consistent learning and development.
- Implemented lesson plans, activities, and instructional strategies aligned with Head Start standards.
- Observed and documented children’s progress, maintaining accurate developmental records.
- Assisted with behavior management, classroom organization, and daily routines.
- Collaborated with teachers, staff, and parents to support children’s social, emotional, and academic growth.
Patient Care Coordinator
Orlando Children's Surgery Center
05.2023 - 10.2023
- Managed patient communication, scheduling, and insurance verification.
- Supported treatment planning, financial arrangements, and administrative tasks.
- Educated patients and collaborated with healthcare teams for seamless care.
Community Health Worker Tier II
Neighborhood Health Center
Buffalo
10.2022 - 03.2023
- Provided outreach, health education, referrals, and case management.
- Offered advocacy, social support, and direct services, including translation.
- Collected data and prepared reports to track outcomes.
Front Desk Senior Lead
Neighborhood Health Center
03.2022 - 10.2022
- Oversaw daily patient access and registration, ensuring timely, accurate, and courteous service.
- Supported departmental goals, compliance with policies, and regulatory standards.
- Acted as liaison between registration staff, clinical departments, and leadership.
Front Desk Lead
Neighborhood Health Center
09.2020 - 03.2022
- Oversaw daily registration operations, ensuring accurate patient information and smooth workflow.
- Guided and trained staff, resolved escalated issues, and coordinated with clinical and billing teams.
- Monitored performance, ensured HIPAA and policy compliance, and improved processes to enhance patient experience.
Patient Service Representative Tier I, II, III
Neighborhood Health Center
10.2017 - 09.2019
- Welcomed patients and accurately collected, entered, and verified registration and insurance information.
- Ensured completion of all required forms and consents.
Education
Early Childhood Education K-3 - Education
Ana G. Mendez University
San Juan, PR01.2010
High School Diploma -
Dra. Conchita Cuevas High School
Gurabo, PR01.2002
Skills
- Interpersonal and organizational skills
- Professional telephone etiquette
- Reliability under pressure
- Microsoft Office proficiency
- Clinical software expertise
- Medical terminology knowledge
- Health insurance verification
- Prior authorization experience
- Medicaid transportation knowledge
- File and document management
- Keyboarding speed: 40 wpm
- HealtheLink consent management
- Ultipro UKG experience
- Lesson planning
- Classroom management
- Family engagement
- Child development
- Compliance adherence
- Detail-oriented
- Creative teaching techniques
- Parent-teacher communication
- First aid and CPR certified
- Student performance evaluations
- Child safety procedures
References
Sandra Vaughn
Phone: 407-259-6172
Angela Rodriguez
Phone: 716-332-3070
Languages
- Spanish
- English
Timeline
Associate Patient Care Coordinator
Optum/United Healthcare
06.2025 - 10.2025
Teacher III Floater
Community Coordinated Care For Children
10.2023 - 07.2024
Patient Care Coordinator
Orlando Children's Surgery Center
05.2023 - 10.2023
Community Health Worker Tier II
Neighborhood Health Center
10.2022 - 03.2023
Front Desk Senior Lead
Neighborhood Health Center
03.2022 - 10.2022
Front Desk Lead
Neighborhood Health Center
09.2020 - 03.2022
Patient Service Representative Tier I, II, III
Neighborhood Health Center
10.2017 - 09.2019
Early Childhood Education K-3 - Education
Ana G. Mendez University
High School Diploma -
Dra. Conchita Cuevas High School