Leuris Alcantara
West New York,NJ
Summary
Persistent and highly motivated Sales Representative with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Overview
2
2
years of professional experience
Work History
Phone Sales Representative
Metro By T-Mobile
04.2022 - Current
- Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
- Attended regular training sessions to improve product knowledge and sharpen negotiation skills continuously.
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered calls, took messages, and transferred calls to correct individuals.
- Built relationships with customers using strong persuasion and active listening skills.
- Recorded contact information of customers and potential customers in internal database.
- Educated customers on product and service benefits, explaining features and answering questions.
- Provided information about available products and services, membership details, and purchase advantages.
Education
High School Diploma -
Memorial High School
West New York, NJ06.2022
Skills
- Building Rapport
- Goal-Oriented
- Objection Handling
- Closing Techniques
- Excellent Communication
- Adaptability
- Active Listening
- Upselling Techniques
- Follow-up Calls
- Team Collaboration
- Telephone Etiquette
- Product Knowledge
- Customer Service
- Positive Attitude
- Sales Proficiency
- Technical Skills
- Fluency in Spanish & English
- Customer Engagement
- Relationship Building
- Mentoring and Coaching
Timeline
Phone Sales Representative
Metro By T-Mobile
04.2022 - Current
High School Diploma -
Memorial High School