Leuvenia Polk
FORT WORTH,TX
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and problem solving skills to meet the needs of resolving customer concerns.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Assistant
City of Fort Worth Municipal Court
01.2020 - 12.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, in a timely manner.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Built and maintained record retention of court records and Human Resources files.
- Completed forms, reports, and setup financial worksheets to quickly handle all documentation for human resources.
Account Technician/Administrative Technician
City of Fort Worth Parks and Recreation Dept
01.2008 - 01.2020
- Processed account transactions efficiently using financial software systems.
- Developed strategies for improving customer engagement through effective communication methods.
- Developed and maintained filing systems to enhance document retrieval efficiency across departments.
- Trained new employees on administrative procedures, fostering a collaborative work environment.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Created requisitions and processed invoices
DECOR Technician
Fort Worth Police Department
03.2003 - 01.2008
- Processed incoming non emergency calls, prioritizing urgency and nature of incidents.
- Communicated critical information to first responders
- Coordinated with law enforcement, fire, and medical teams for effective response.
- Demonstrated exceptional attention to detail when documenting each call, ensuring accuracy for future reference or legal proceedings.
Education
Bachelor of Science - Social Science
Ashford University
San Diego, CA05-2019
Skills
- Customer service
- Data entry
- Office administration
- Computer proficiency
- Administrative support
- Time management
- Professional communication
- Recordkeeping
Certification
- Licensed CDL - 12/2024
Timeline
Administrative Assistant
City of Fort Worth Municipal Court
01.2020 - 12.2023
Account Technician/Administrative Technician
City of Fort Worth Parks and Recreation Dept
01.2008 - 01.2020
DECOR Technician
Fort Worth Police Department
03.2003 - 01.2008
Bachelor of Science - Social Science
Ashford University