Levern M Bryant
East Orange,NJ
Summary
Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations.
Overview
20
20
years of professional experience
Work History
Security Officer
Bloomberg LP
Totowa, NJ
04.2024 - Current
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted routine inspections of buildings and grounds to identify potential hazards.
- Responded promptly to alarms and incidents, maintaining calm and effective resolution.
- Collaborated with team members to develop emergency response protocols and procedures.
- Assisted in training new security personnel on protocols and best practices.
- Documented daily activities and incidents accurately for reporting purposes.
- Utilized surveillance equipment to monitor activities and deter unauthorized access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Uber Partner
Uber Technologies Inc.
09.2019 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Maintained a high driver rating through excellent communication and navigational skills.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
Security Officer/ Concierge
Universal Protection Service
08.2010 - 09.2019
- Make sure the facility is secure
- Train all new security personnel
- Opened common area to the public in the morning and greeted residents and employees
- Make sure residents don't escape the facility
- Assist visitors and enforce regulations
- Monitor camera's for suspicious activity
- Administrative Duties
- Assist in parking cars
- Handle and resolve conflicts in an effective manner
- Respond to questions and concerns about service, and escalate calls appropriately
- Consult with customers to evaluate needs and determine best options
- Called police or fire departments in case of emergency, such as fire or presence of suspicious person or activity
- Monitor 300+ residents in Nursing Home and prevented signs of potential threats and ensure security of doors and windows
- Excellent skills of detecting imminent threats
- Generated incidents reports on missing or stolen property and also on conflicts
- Maintained reports and visitation log books
- Maintained records and completed daily reports of all security actions performed during shift
- Watched for and reported irregularities, such as fire hazards, leaking water, and doors left unlocked
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
A&R, Artist Development & Touring and Marketing
Atlantic Records
09.2009 - 09.2010
- Completed clerical tasks such as filing, copying and distributing mail.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Organized company files and created support system to decrease workload and increase productivity of account managers.
- Answered incoming telephone calls, took down messages and provided information.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Worked closely with Atlantic records to reorganize supplies and increase productivity.
- Restocked office supplies and retrieved files for staff.
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Worked closely with advertising departments to verify on-air promotional reads per day and confirm contractual obligations of company partnerships.
- Represented company at Atlantic records trade shows and had direct interaction with consumers.
- Participated in cross-functional team-building activities.
- Review work from musicians and artist, and inform them and the A&R about there status.
Stockman
Walmart
08.2008 - 11.2009
- Receives and inspect all incoming materials
- Stock shelves
- Receives, stores, tags and track property
- Issue items to the sales floor
- Handles and documents storage and transportation of hazardous materials
- Maintain records of all deliveries
Security Officer
Madison Security
07.2008 - 08.2009
- Check the customers receipts when they leave Kmart
- Check the customers bags to make sure there are no stolen items
- Make sure customers are satisfied with there hilton hotel stay
- Check all hotel areas for uninvited people
- Open the docks for trucks, cars and etc
- Check off packages for hotel guest, And bring the package to them including UPS, DHL, and Fed ex
- Open and lock doors for hotel guest
- Check outside and remove homeless people, from hotel property
- Have good customer service
- If hotel guest happen to be loud, I'll tell them to keep the noise down
- Reported suspicious activities and persons to law enforcement.
Security Officer
SEB Security
11.2008 - 07.2009
- Have good customer service
- Secure the area make sure everybody's safe
- Make sure no items are stolen from the mall
- Direct Patrons to places they want to go
- Report any Suspicious Activity
- Make sure there are no people on the construction site
- Walk around the building every hour and hit the diggys
- Check for suspicious items or people or animal around the construction site
- Monitor security camera's in and out of the high school and elementary school
Security Officer
Huntleigh Security
07.2006 - 07.2007
- Interact directly with passengers
- Scan passengers going to Tel Aviv, Israel
- Confiscate items that cannot be carried on the plane
- Responsible for the safety of passengers flying to Tel Aviv, Israel
- Responsible for the safety of the NBA, NFL, and NHl players while doing charter flights
- Make sure athletics carry no harmful weapons on them
- Make sure no weapons are hidden on the aircraft
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
Education
Audio Recording & Production Program - Audio Engineering
Institute of Audio Research
New York, NY2008
High School Diploma - Science average
East Orange Campus High School
East Orange, NJ2006
Skills
Active Listening
Communication
Conflict Resolution
Creativity
Critical Thinking
Decision Making
Typing
Flexibility
Interpersonal
Management Skills
Leadership
Problem-solving
Bookkeeping
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Security Guard License
- Safety and security
- Electronic surveillance
- Investigation documentation
- Surveillance
- Emergency response
- Superior customer service
Timeline
Security Officer
Bloomberg LP
04.2024 - Current
Uber Partner
Uber Technologies Inc.
09.2019 - Current
Security Officer/ Concierge
Universal Protection Service
08.2010 - 09.2019
A&R, Artist Development & Touring and Marketing
Atlantic Records
09.2009 - 09.2010
Security Officer
SEB Security
11.2008 - 07.2009
Stockman
Walmart
08.2008 - 11.2009
Security Officer
Madison Security
07.2008 - 08.2009
Security Officer
Huntleigh Security
07.2006 - 07.2007
High School Diploma - Science average
East Orange Campus High School
Audio Recording & Production Program - Audio Engineering
Institute of Audio Research