Levi Groom
Santaquin,UT
Summary
Client Success professional with a passion for driving exceptional client outcomes. Proven ability to partner with enterprise clients and collaborate with key stakeholders to deliver data-driven solutions. Adept at facilitating growth strategy, project management, and contract negotiation with the aim of fostering lasting partnerships.
Overview
7
7
years of professional experience
Work History
Client Strategy Executive
Global Payments Integrated
Remote
03.2022 - Current
- Managing the relationship and growth strategy for 15-20 enterprise clients - ARR of $2-$4 million
- Consulting with senior executives and stakeholders to establish long and prosperous partnerships founded on trust
- Facilitating contract renewals, SaaS integrations, strategic planning, and day to day payment operations
- Advocating internally to ensure clients are receiving exceptional support
Client Advocate
Global Payments Integrated
Lindon, UT
08.2020 - 03.2022
- Delivered account management services to a portfolio of key clients
- Implemented actionable solutions to rebuild trust and establish durable relationships
- Took ownership of rate negotiation, contract renewals, and reducing attrition risk
Regional Account Manager/ Team Supervisor
Optimal Logistics
Rexburg, ID
08.2018 - 07.2020
- Managed account relationships for 20-30 high-volume business clients
- Coordinated all phases of the client life cycle- including: onboarding, pricing negotiation, and retention efforts
- Supervisor of a regional team consisting of 5-7 agents.
Credit Specialist
Credit.com
Rexburg, ID
02.2017 - 06.2018
- Developed strategies to establish credit repair goals with clients
Education
Bachelor's Degree - Industrial-Organizational Psychology -
Brigham Young University, Idaho
07.2020
High School Diploma -
Rock Canyon High School
05.2014
Skills
- Client Relationship Management
- Strategic Planning
- Contract Negotiation
- CRM Software
- Data Analytics
- Business Growth Management
References
References available upon request.
Timeline
Client Strategy Executive
Global Payments Integrated
03.2022 - Current
Client Advocate
Global Payments Integrated
08.2020 - 03.2022
Regional Account Manager/ Team Supervisor
Optimal Logistics
08.2018 - 07.2020
Credit Specialist
Credit.com
02.2017 - 06.2018
Bachelor's Degree - Industrial-Organizational Psychology -
Brigham Young University, Idaho
High School Diploma -
Rock Canyon High School
Similar Profiles
MAGALEI AchermannMAGALEI Achermann
Account Executive at Global Payments IntegratedAccount Executive at Global Payments Integrated
Scott RosenzweigScott Rosenzweig
Sales Manager, Integrated Solutions at Global Payments IntegratedSales Manager, Integrated Solutions at Global Payments Integrated
Chelsea GurneyChelsea Gurney
Client Advocate Manager at Global Payments IntegratedClient Advocate Manager at Global Payments Integrated