Summary
Overview
Work History
Education
Skills
Timeline
Generic

Levi Hanna

Portland

Summary

Successful Counter representative with over 10 years of proven experience in customer service and support, as well as administrative experience with PARR LUMBER. Recognized strengths include keen attention to detail, strong problem-solving, effective verbal and written communication skills, and excellent money handling. I held management positions for eight years within the food industry before starting a career in the lumber industry. I take pride in my work and am passionate to inspire the team around me. It's very important to me that people feel like they want to come to work, not that they have to.

Overview

7
7
years of professional experience

Work History

Lead Counter

Parr Lumber
08.2023 - Current
  • Over see the counter/warehouse to insure cleanliness and customer satisfaction.
  • Handling of cash and working with bookkeeping to help keep us on the money.
  • Organize and execute 5S projects and resets.
  • Conduct interviews and onboard for new hires.
  • Find solutions for unhappy customers to ensure they continue to shop with Parr.
  • Back up any positions we have at our location.


Lead Counter

Parr Lumber
03.2022 - Current
  • Created friendly environment for both customers and employees.
  • Balanced register and chased variances. Put together cash audit reports and was in constant communication with our bookkeeper to maintain clean books.
  • Made schedules for my counter crew and for vendors to set up product knowledge events "PK".
  • Conducted empty pegs and cycle counts to maintain correct inventory inside the store.
  • Conducted interviews and onboard for new employees
  • Ordered apparel for the entire store to guarantee everyone was properly dressed and ready to do their jobs.
  • Handled dissatisfied customers and found ways to make sure they are satisfied and happy with their experience.
  • Assisted high level management positions with a variety of task, along with filling in their positions when needed.

Counter Sales

Parr Lumber
03.2020 - 01.2022
  • Created an inviting environment for customers by maintaining store organization and cleanliness.
  • Achieved personal sales goals with great upselling and cross-selling abilities.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Load Builder

Parr Lumber
06.2019 - 03.2020
  • Pulled building material for will-call orders.
  • Built lumber packs for other PARR Lumber yards as well as decking packs.
  • Loaded trucks to deliver early the next morning.
  • Constantly picked up lumber wrapping and stickers to keep the yard clean and safe.

Pro Services/Lumber Associate

Lowes Home Improvment
11.2017 - 06.2019
  • Assisted customers with loading lumber and other various building materials.
  • Prepared materials for safe movement and shipment, and used banding machine, clincher, stretch film, and crating.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Restocked lumber and building materials to maintain adequate supply for customers.

Education

High School Diploma -

Benson Polytechnic High School
Portland, OR
06.2010

Skills

  • Active Listening: Listened to both customers and employees on personal levels to find better solutions to meet their needs
  • Team Contribution: Maintains flexibility in working various positions to help the team succeed; contribute ideas I believe will help strengthen the team and company
  • Training: I am patient and an empathetic communicator This helps me to take the time to reach every individual as they need me to I have a great understanding that everyone learns differently and that helps me find the best way they can succeed
  • Amicable: I'm very approachable and make it easy for customers and peers to communicate their needs to me I am social and thoroughly enjoy talking to new people and creating relationships, and maintaining peace among those around me

Timeline

Lead Counter

Parr Lumber
08.2023 - Current

Lead Counter

Parr Lumber
03.2022 - Current

Counter Sales

Parr Lumber
03.2020 - 01.2022

Load Builder

Parr Lumber
06.2019 - 03.2020

Pro Services/Lumber Associate

Lowes Home Improvment
11.2017 - 06.2019

High School Diploma -

Benson Polytechnic High School

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Levi Hanna