Results-driven franchise owner and operations manager with experience growing stores, leading teams, and managing brand standards. Skilled in recruiting, marketing tactics, and community outreach. Focused on improving business performance, strengthening franchise relationships, and keeping operations running smoothly.
Work History
Franchise Owner
4 Years 8 Months
Express Employment Professionals | 02.2022 - Current
Handle team, client, and associate issues with calm, knowledgeable strategies to keep business on-track
Conduct outreach to the business and workforce community across southwest Kansas
Recruit talent for employers across a broad range of industries following proven Express Employment Professionals guidelines
Franchise Owner
9 Years 8 Months
Express Employment Professionals | 02.2017 - Current
Handle team, client, and associate issues with calm, knowledgeable strategies to keep business on-track
Conduct outreach to the business and workforce community across southwest Kansas
Recruit talent for employers across a broad range of industries following proven Express Employment Professionals guidelines
Operations Manager
15 Years 5 Months
Rottinghaus Company, Inc. | 08.2001 - 01.2017
Aug 2001 - Dec 2002: Began my career at Subway in Pratt, KS while still a college student, working my way up from Sandwich Artist to Assistant Store Manager.
Dec 2002 - Aug 2003: Was promoted to Store Manager of the Dodge City, KS south location.
Aug 2003 - Nov 2005: Offered the opportunity to become Store Manager of a higher volume Subway location in McPherson, KS.
Nov 2005 - May 2008: Was promoted to Regional Manager, and relocated to Hutchinson, KS. I began by overseeing seven Subway restaurants located in Hutchinson (5), Lyons, and Kingman, KS. Over the next three years, my region grew to a store count of ten, which included Hesston, Halstead, and Newton, KS.
May 2008 - Jan 2017: Was promoted to Operations Manager, overseeing individual Subway locations, as well as regions. Over the next 8-1/2 years, I grew from a store count of 18 to a store count of 30. I began with overseeing one region to overseeing three regions in addition to my own, consisting of approximately 325 employees made up of Regional Managers, Store Managers, Assistant Managers, Shift Leaders, and Sandwich Artists.
Ensure stores met sales and profitability goals, effectively recruit to ensure turnover was controlled and healthy, handle and provide guidance for human resource matters, coach and motivate my management team, and provide positive interaction with our front-line Sandwich Artists.
Knowledgeable in the preventative maintenance and repair of our toasting, baking, refrigeration, and beverage equipment.
Team Lader
1 Year 10 Months
Baja Enterprises, Inc. DBA Long John Silver's | 10.1999 - 08.2001
Began as a cashier and ended as a Team Leader.
Oversaw shifts of 3-6 employees, ensuring customer service, food quality, and cleanliness
Ordered weekly food and supply shipments
Assisted with facility maintenance
Other duties during my time here included:
Providing service by taking orders and serving guests inside and at the drive-thru
Preparing salads, cut and shred cabbage and carrots for coleslaw preparation. Engage in other forms of food preparation such as making batter for frying, batter for hushpuppies, and preparation of raw product for cooking.
Cooking chicken, seafood, breaded products, corn on the cob, rice, and make sandwiches to order. Ensure products were stocked and available at the condiment bar.
Outbound Telemarketer
2 Years 3 Months
Civic Development Group | 07.1997 - 10.1999
Conducted outbound calls primarily for fundraising efforts for Fraternal Order of Police organizations in various states.
Conducted outbound calls for MCI Wireless' cellular phone plans with Motorola phones.
Worked as a validator, which involved confirming donation pledges or choice of cellular phone plans, and verifying the address of the donor or purchaser (depending on the nature of the call).
Education
Bachelor of Arts - Business Administration & Operations Management
Southwestern College | Winfield, KS | 08.2004 - 05.2007
Associate of Applied Science - Marketing/Mid-Management
Pratt Community College | Pratt, KS | 08.2000 - 12.2003
High School Diploma
Pratt High School | Pratt, KS | 08.1996 - 05.2000
Skills
Operations management
Brand compliance
Franchise relations
Marketing tactics
Timeline
Franchise Owner
Express Employment Professionals
02.2022 - CurrentRead More
Franchise Owner
Express Employment Professionals
02.2017 - CurrentRead More
Southwestern College
Bachelor of Arts from Business Administration & Operations Management
08.2004 - 05.2007Read More
Operations Manager
Rottinghaus Company, Inc.
08.2001 - 01.2017Read More
Pratt Community College
Associate of Applied Science from Marketing/Mid-Management