Summary
Work History
Education
Skills
Timeline
Generic

Levi Keen

Wildwood,FL

Summary

Adept at enhancing customer satisfaction and confidentiality, my tenure at Freelancer as a Chat Support Representative honed my empathy and computer skills. My freelance experience across writing and AI projects improved conversion rates and project efficiency, showcasing my quick typing and innovative problem-solving abilities.

Work History

Chat Support Representative

Freelancer
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
  • Responded to customer requests for products, services, and company information.
  • Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Web Content Writer

Freelance
  • Developed a consistent brand voice across all web content, ensuring cohesive messaging and tone.
  • Built social media presence through the development of shareable blog posts, increasing followers across platforms.
  • Wrote persuasive landing page copy that effectively communicated product benefits, leading to higher conversion rates.
  • Edited and proofread fellow team members'' work to ensure grammatical accuracy and consistency in style guidelines.

AI Intern

Freelance
  • Assisted in creating natural language processing models that effectively processed complex text data for sentiment analysis purposes.
  • Developed custom Python scripts for data preprocessing tasks, streamlining the model training process.
  • Implemented machine learning models for predictive analytics, enabling better decision-making and forecasting capabilities.
  • Contributed ideas during team meetings which led to new approaches being adopted in ongoing projects successfully increasing project efficiency levels.

Rater

Freelance
  • Developed strong analytical skills by evaluating content according to established criteria and metrics.
  • Contributed to the development of new training materials, resulting in higher quality onboarding for new raters.

Education

High School Diploma -

Eastern Florida State College
Cocoa, FL
02.2020

Skills

  • Quick Typing
  • Language Fluency
  • Empathy Display
  • Performance Tracking
  • Social Media Monitoring
  • Data Entry
  • Understanding Customer Needs
  • Computer Skills
  • LiveChat Messaging
  • Customer Data Confidentiality

Timeline

Chat Support Representative

Freelancer

Web Content Writer

Freelance

AI Intern

Freelance

Rater

Freelance

High School Diploma -

Eastern Florida State College

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