Levi McClendon
Manchester,TN
Summary
Driven insurance professional, prepared to bring extensive experience in claims analysis and resolution. Proven track record in handling intricate cases with precision and ensuring fair settlements. Valued team player with focus on results, known for adaptability and reliability.
Experienced with evaluating insurance claims and determining appropriate actions. Utilizes analytical skills to assess damage and liability. Strong understanding of policy coverage and effective negotiation techniques.
Skilled insurance professional ready to handle complex claims with precision and efficiency. Proven track record in thorough investigation, accurate assessment, and effective negotiation. Strong collaborator focused on team success and adaptable to changing environments.
Overview
8
8
years of professional experience
Work History
Subrogation Adjuster
State Farm
Murfreesboro, Tennessee
09.2023 - 05.2025
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Recovery of deductible by pursuing the negligent parties insurance company.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
- Examined claims forms and other records to determine insurance coverage.
- Streamlined workflow for faster claim resolution by coordinating with various internal departments and external agencies.
- Negotiated fair settlements on behalf of the company for property damage claims while mitigating financial risk exposure.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Handled incoming 10-15 calls from customers and insurance carriers about the subrogation processes.
Express Claims Associate
State Farm
Murfreesboro, TN
03.2023 - 09.2023
- Processed incoming claims efficiently and accurately for prompt resolution.
- Reviewed claim documentation to ensure compliance with company policies.
- Communicated with clients to gather necessary information for claims processing.
- Handled high-volume, lower-complexity claims via phone in a call center, focusing on prompt review.
- Processing payments.
- Utilized claims management software for tracking and documenting case progress.
- Resolved client inquiries regarding claim statuses and next steps effectively.
Package Handler Trainer
Fed Ex Grounds
05.2018 - 03.2023
- Performed many warehouse duties including: physical loading, unloading and/or sorting of packages of varying sizes
- Moving and storing materials and products while providing outstanding customer service
- Training new employees on strategies to make loading and unloading efficient and safe.
- Managed more than 20 delivery trucks per day while training.
Administrative Support
DXC Technology
07.2017 - 05.2018
- Specific business/ functional areas
- Answered more than 20 incoming calls a day. recorded messages, and researched routine inquiries
- Word processing, faxing, photocopying, report generating and filing
- Prepping and mailing client documents on inserting equipment.
- Provided administrative support to management, improving overall club organization and efficiency.
Education
Bachelor of Arts - Communication Studies
Wayne State University
Detroit, MI05.2015
Skills
- Time management
- Administration, social and customer service
- Computer Competency
- Claims investigation
- Critical thinking
- Active listening
- Decision-making
- Claims processing
- Data analysis
- Florida claims adjuster license holder
- Customer relationship management
Timeline
Subrogation Adjuster
State Farm
09.2023 - 05.2025
Express Claims Associate
State Farm
03.2023 - 09.2023
Package Handler Trainer
Fed Ex Grounds
05.2018 - 03.2023
Administrative Support
DXC Technology
07.2017 - 05.2018
Bachelor of Arts - Communication Studies
Wayne State University