Levi Rivera
Midland,TX
Summary
Dynamic Team Leader with a proven track record at Chickfila wall st, excelling in operational excellence and staff training. Recognized for enhancing team productivity and fostering a culture of accountability, while delivering exceptional customer service. Skilled in project planning and motivating teams to achieve organizational goals through effective communication and strategic collaboration.
Developed leadership skills in fast-paced, team-oriented environment, emphasizing strategic planning and team coordination. Demonstrates strong ability to adapt to new challenges and environments, seeking to transition these capabilities into new field. Focused on driving success through effective team collaboration and innovative problem-solving.
Overview
1
1
year of professional experience
Work History
Team Leader Manager
Jason Shaffer
25 Village Cir
09.2025 - Current
- Led team in daily operations, ensuring efficient workflow and task completion.
- Facilitated communication among team members to enhance collaboration and problem-solving.
- Trained new staff on operational procedures and best practices for improved performance.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
Team Member
Alexander Agnew
Green Acres Minigolf, East Highway 80, Midland Tx
05.2025 - 09.2025
- Assisted in daily operations to ensure smooth workflow and high service standards.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Operated tools and equipment safely, adhering to company safety protocols.
- Supported inventory management by restocking supplies and tracking usage levels.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Contributed to store's online presence by updating website and social media platforms with current promotions.
Education
High School Diploma -
Homeschool
None02-2025
Skills
Customer focus
Workload management
Motivational skills
Influencing skills
Operational excellence
Staff training
Goal setting
Good judgment
Training and development
Task prioritization
Time management
Task delegation
Project planning
Team building
Employee development
Timeline
Team Leader Manager
Jason Shaffer
09.2025 - Current
Team Member
Alexander Agnew
05.2025 - 09.2025
High School Diploma -
Homeschool