Levi Wallace
Phillipsburg,NJ
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Safety-focused Motor Vehicle Operator committed to on-time transport and delivery of goods and personnel. Versatile and dependable team player with innate navigational sense even when GPS fails. Communicates consistently and clearly with customers and colleagues verbally and via approved technology, eliminating transportation misunderstandings and errors.
Overview
12
12
years of professional experience
Work History
Sales Associate
Advanced Auto Parts
Washington , NJ
08.2024 - Current
- Greeted customers to determine wants or needs.
- Upsold additional items based on customer interests and needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Computed purchases and received and processed cash or credit payment.
- Assessed customer needs to provide assistance and information on product features.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed credit card transactions quickly and securely.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Engaged customers in friendly, professional dialogue to determine needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
Driver
Abilites of northwest Jersey inc
Washington, New Jersey
04.2024 - Current
- Completed necessary paperwork and documentation for deliveries.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Provided customer service assistance to passengers in need of special assistance or accommodation.
- Assisted disabled or elderly passengers getting on and off buses by providing physical support as needed.
- Assisted disabled passengers with special needs, providing support as needed during their journey.
Driver
Transdev
Ewing, NJ
03.2022 - 02.2024
- Completed necessary paperwork and documentation for deliveries.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Delivery Driver
Amazon DSP
Brooklyn, US
06.2022 - 09.2022
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Monitored fuel level throughout shift and refueled when necessary.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Reported delays and accidents to stations using telephones or two-way radios.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Inspected vehicle and maintained gas, oil and water levels.
- Notified customers of delays to decrease calls to support.
- Determined optimal routes based on GPS application information and knowledge of local routes.
Operations Supervisor
Hudson news
Queens, US
12.2021 - 04.2022
- Selling, keeping inventory in stock
- Training staff on proper selling technics while maintaining the standards of cleanliness in the store as well
- Maintaining customer service and supervising other stores throughout the terminal if needed
Assistant Manager
Journeys
Brooklyn, US
04.2021 - 11.2021
- Selling, keeping inventory in stock, processing orders for customers as well
- Training staff on proper selling technics while maintaining the standards of cleanliness in the store as well
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Supervisor
Victoria's Secret
Brooklyn, US
10.2012 - 03.2020
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Organized client meetings to provide project updates.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Implemented strategies to take advantage of new opportunities.
Retail Sales Specialist
JCPenney
Brooklyn, US
04.2018 - 10.2019
- Selling fine jewelry and counting inventory for all high valued items
- Cleaning inventory as well as fixing damaged items as well
- Changing batteries in watches
Delivery Driver
FedEx
Brooklyn, US
04.2015 - 07.2017
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Monitored fuel level throughout shift and refueled when necessary.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Reported delays and accidents to stations using telephones or two-way radios.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Inspected vehicle and maintained gas, oil and water levels.
Aviation Ordnanceman
United States Navy, USN
Lemoore Naval Air Station, US
06.2015 - 07.2016
- Serviced bombs, missiles and rockets and launched test devices.
- Tied specified lengths of delaying fuses into patterns to time sequences of explosions.
- Inspected aircraft components for defects to ensure safe operation of aircrafts.
- Drove trucks to transport explosives and blasting equipment to blasting sites.
- Responded quickly to emergency situations involving hazardous material spills or leakage.
Education
Associate's - Medical Billing & Coding
Monroe College
Bronx, NY08.2013
High school diploma or GED -
Brooklyn School For Music And Theater
Brooklyn, NY06-2011
Skills
- Typing
- Microsoft Access
- Customer service (10 years)
- Management (5 years)
- Management
- English
- Assistant Manager Experience
- Communication skills
- Driving
- GPS
- Military Service
- Retail loss prevention
Timeline
Sales Associate
Advanced Auto Parts
08.2024 - Current
Driver
Abilites of northwest Jersey inc
04.2024 - Current
Delivery Driver
Amazon DSP
06.2022 - 09.2022
Driver
Transdev
03.2022 - 02.2024
Operations Supervisor
Hudson news
12.2021 - 04.2022
Assistant Manager
Journeys
04.2021 - 11.2021
Retail Sales Specialist
JCPenney
04.2018 - 10.2019
Aviation Ordnanceman
United States Navy, USN
06.2015 - 07.2016
Delivery Driver
FedEx
04.2015 - 07.2017
Supervisor
Victoria's Secret
10.2012 - 03.2020
Associate's - Medical Billing & Coding
Monroe College
High school diploma or GED -
Brooklyn School For Music And Theater