Levis Fabiola Cruz Fuentes
Lehigh Acres
Overview
9
9
years of professional experience
Work History
Assistant Manager
C.m construction of swf
Lehigh Acres
02.2021 - 01.2025
- Assisted in managing daily operations on construction sites.
- Communicated with clients to address project inquiries and updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Proposed or approved modifications to project plans.
Coordinator
TJ Max
Estero
01.2018 - 01.2021
- Developed and maintained project documentation and reports.
- Organized training sessions for new team members on tools and procedures.
- Managed inventory of supplies and ensured timely replenishment.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Customer Service Representative
Walmart
LaBelle
06.2016 - 07.2017
- Assisted customers with inquiries and product location in store.
- Maintained a clean and organized sales floor environment.
- Collaborated with team members to ensure efficient service delivery.
- Educated customers on promotions and store policies effectively.
- Operated point-of-sale systems for seamless transaction processing.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Southeastern Christian Academy
Miami 05-2004
Skills
- Inventory management
- Staff supervision
- Customer service
- Speak Spanish and English
- fast learner, multitask
Languages
Spanish
Professional
English
Professional
Accomplishments
- always on time
- always hands on deck
- reliable
Timeline
Assistant Manager
C.m construction of swf
02.2021 - 01.2025
Coordinator
TJ Max
01.2018 - 01.2021
Customer Service Representative
Walmart
06.2016 - 07.2017
High School Diploma -
Southeastern Christian Academy