LEVIT CORTEZ
NRG Stadium
Houston,Texas
3
years of professional experience
Work History
Security Guard
3 Months- Monitored stadium premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify and report suspicious activities or potential hazards.
- Assisted in emergency response efforts, coordinating with local law enforcement and medical personnel.
- Enforced stadium policies and procedures to maintain order during events and gatherings.
Dental Receptionist
5 Months- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated front desk activities, ensuring smooth patient flow and minimal wait times.
- Processed insurance claims accurately, reducing discrepancies and improving reimbursement cycles.
- Maintained patient records with high attention to detail, ensuring compliance with confidentiality regulations.
Hotel Front Desk
8 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Call Center Representative
7 Months- Managed high-volume inbound calls, addressing customer inquiries and concerns efficiently.
- Documented customer interactions in CRM system to ensure accurate record-keeping and follow-up actions.
- Collaborated with team members to resolve complex issues, enhancing overall customer satisfaction.
- Provided product information and support, assisting customers in making informed purchasing decisions.
- Trained new representatives on call handling procedures and company policies, improving onboarding efficiency.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Sales ATT Representative
6 Months- Assisted customers with inquiries and service issues, ensuring prompt resolution and high satisfaction levels.
- Educated customers on product features, pricing options, and promotional offers to enhance sales opportunities.
- Processed customer orders efficiently using internal systems, maintaining accuracy in transactions and records.
- Collaborated with team members to streamline communication processes, enhancing overall workflow efficiency.
- Resolved billing discrepancies by coordinating with finance department, improving accuracy in customer accounts.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Collaborated with team members to achieve monthly sales targets.
Education
High School Diploma
Skills
Achieved efficient communication through improved verbal and written channels.
Enhanced security through vigilant monitoring of camera feeds.
Delivered proactive security by maintaining consistent patrols.
Reduced workplace incidents by advocating for safety practices.
Fostered a culture of strong work ethic that contributed to team success.
Increased operational efficiency through reliable punctuality.
Improved incident reporting accuracy
leading to better response times.
Elevated surveillance effectiveness to minimize security breaches.
Optimized crowd control strategies
resulting in safer event experiences.
Timeline
Security Guard
NRG Stadium
05.2026 - CurrentRead More
Dental Receptionist
Carrera Dental
11.2025 - 04.2026Read More
Hotel Front Desk
Hyatt Regency Conroe
02.2025 - 10.2025Read More
Call Center Representative
Aerotek
06.2024 - 01.2025Read More
Sales ATT Representative
ATT
11.2023 - 05.2024Read More
Klein High School
High School Diploma
Read More