Leviticus Boyce
McKinney,TX
Summary
Dynamic Customer Service Coordinator with expertise in complaint handling and CRM software, enhanced customer experience by championing initiatives and facilitating training. Proven track record in account management and insurance verification, achieving a 20% improvement in response time. Skilled in active listening and documentation, ensuring accurate and timely communication.
Overview
12
12
years of professional experience
Work History
Customer Service Coordinator
United Healthcare Group
02.2021 - 03.2026
- Managed customer inquiries to ensure timely and accurate responses.
- Facilitated management of service issues by escalating complex cases to specialized teams.
- Facilitated training initiatives to enhance onboarding efficiency for new team members.
- Monitored and updated knowledge of healthcare policies and procedures to enhance communication effectiveness.
- Oversaw maintenance of accurate and up-to-date customer account data through manual forms processing and digital information updates.
- Championed company-wide initiatives to enhance overall customer experience.
- Facilitated active listening to address customer concerns and escalated significant issues to supervisor.
Customer Service Coordinator
Humana
03.2014 - 01.2021
- Managed customer inquiries to ensure timely and accurate responses.
- Facilitated management of service issues by escalating complex cases to specialized teams.
- Facilitated training initiatives to enhance onboarding efficiency for new team members.
- Monitored and updated knowledge of healthcare policies and procedures to enhance communication effectiveness.
- Oversaw maintenance of accurate and up-to-date customer account data through manual forms processing and digital information updates.
- Championed company-wide initiatives to enhance overall customer experience.
- Facilitated active listening to address customer concerns and escalated significant issues to supervisor.
Education
High School Diploma -
Desoto High School
DeSoto, TX06.2010
Skills
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- CRM software
- Microsoft outlook, word, and Excel
- Time management
- Call flow maximization
- Invoice verification
- Insurance verification experience
- Insurance verification proficiency
- Insurance verification mastery
- Insurance verification and billing
Timeline
Customer Service Coordinator
United Healthcare Group
02.2021 - 03.2026
Customer Service Coordinator
Humana
03.2014 - 01.2021
High School Diploma -
Desoto High School