LeVonda Allen
Byram,Mississippi
Summary
To work in an organization geared towards the development, care, and motivation to reach their goals no matter the environment. Skilled in communication and problem solving in any type of setting. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.
Overview
10
10
years of professional experience
Work History
Forensic Interviewer
MS Children's Advocacy Center
Pearl, MS
11.2024 - 05.2025
- Collaborated with law enforcement personnel, attorneys, social workers, psychologists, and other professionals involved in the investigation process.
- Maintained confidentiality of sensitive information obtained through interviews according to established standards of practice.
- Conducted in-depth interviews with victims of crime to collect evidence and information for criminal investigations.
- Developed rapport with victims to encourage them to open up and provide accurate information related to their experiences.
- Created detailed summaries of interviews for use in court proceedings and investigative purposes.
Social Service Specialist
DHS-Department of Child Protection Services
Brandon, MS
02.2022 - Current
- Maintained lists of resources helpful to clients.
- Maintained thorough case history records and wrote detailed reports.
- Identified and addressed financial and emotional barriers to discharge and recovery.
- Implemented social service interventions to achieve treatment goals and address client needs.
- Developed workable solutions for recurring problems for individuals and families.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Administered conflict resolution strategies to help families resolve disputes.
- Directed protective placement, case management, parent education and family reunification activities.
- Visited clients at residence for home study assessments to assist courts with custody decisions.
Personal Assistant to the Owner
Personal Touch Insurance
Jackson , MS
10.2020 - 02.2022
- Handled incoming and outgoing mail, email and faxes.
- Organized personal and professional calendars, including reminders for upcoming meetings and events.
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity.
- Typed documents, updated websites and compiled information for meetings.
- Screened telephone calls and inquiries and directed as appropriate.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Traveled with manager to take notes and dictation at meetings.
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.
- Devised and maintained office systems to best deal with paper flow.
Sales Team Leader
American Eagle/Aerie
Ridgeland, MS
06.2018 - 12.2020
- Solved and quickly met customers' needs to maintain high satisfaction ratings.
- Recruited and trained new sales professionals to quickly build up high-performing team assets.
- Kept team informed of changing policies through regular team meetings.
- Remained consistent by setting team goals, recognizing performance and rewarding hard work.
- Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
- Maintained sales floor with well-coordinated restocks and good inventory management skills.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Cross-trained on different positions to best support team during peak periods.
Sales Lead Keyholder
Charming Charlie
Ridgeland, MS
08.2015 - 07.2018
- Operated cash register.
- Maintained store and maintained appearance.
- Signed for incoming shipments in manager's absence.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Responded to safety and loss prevention incidents.
- Evaluated transactions for suspected fraud.
Education
Bachelor of Science - Psychology
Belhaven University
12.2021
Associate of Arts - General Studies
Holmes Community College
05.2017
High School Diploma -
Madison Central High School
Madison, MS2015
Skills
- Proper phone etiquette
- Client satisfaction
- Perform well in high-demand, fast-paced environments
- Customer friendly
- Problem resolving
- Critical thinker
- Strong interpersonal skills
- Fast learning
- Resourceful
- Excellent communication skills
- Family support
References
Hollie Jeffery/ hjeffery@belhaven.edu/ 662-816-8422
Dr. Patricia Cruz/ pcruz@belhaven.edu/ 601-968-8835
Rudeco Roberts/ rroberts@kmgroups.biz/ 601-503-4474
Timeline
Forensic Interviewer
MS Children's Advocacy Center
11.2024 - 05.2025
Social Service Specialist
DHS-Department of Child Protection Services
02.2022 - Current
Personal Assistant to the Owner
Personal Touch Insurance
10.2020 - 02.2022
Sales Team Leader
American Eagle/Aerie
06.2018 - 12.2020
Sales Lead Keyholder
Charming Charlie
08.2015 - 07.2018
Associate of Arts - General Studies
Holmes Community College
High School Diploma -
Madison Central High School
Bachelor of Science - Psychology
Belhaven University