Perseverant professional seeking position that utilizes academic background and work experiences, while contributing towards organization’s growth.
Overview
18
18
years of professional experience
Work History
Paralegal
Prince George's County Public Schools
09.2021 - Current
Schedules and confirms meetings, witness interviews, mediations and site visits for attorneys;
Assists with investigations of internal and external employee complaints
Files written responses before the Equal Employment Opportunity Commission (or its local offices), Maryland Commission on Civil Rights, Local Board of Education, State Board of Education, Circuit Court, Court of Special Appeals, Court of Appeals, U.S. District Court(s) and the Fourth Circuit Court;
Initiates file review, creation and organization
Guest Relations Usher/Ticket Taker
Monumental Sports & Entertainment
01.2014 - Current
Monitors the crowd for any impaired, physical altercations, congested aisles, etc.
Promotes a welcoming environment through engaging interactions with diverse audiences attending various events at the venue.
Monitors entrance and exit of venue to guarantee safety of guests.
Handles crowd control to maintain order and prevent overcrowding.
Gate Giveaway Volunteer (2024 SEC WBB Tournament)
Bon Secours Wellness Arena
03.2024 - 03.2024
Assisted with the set-up of tables used for foam fingers
Distributed cards and foam fingers to fans entering the arena.
Welcomed fans as they entered the arena.
Provided direction and instruction to fans accessing area of the arena
EEO Program Assistant
U.S. Department Of Veterans Affairs
03.2019 - 09.2021
Reviewed guidelines and/or regulations to resolve complex systemic problems for the agency via application of concepts principles, and methods of Federal Equal Employment Opportunity.
Gathered documents and relevant information for EEO case files.
Monitored and tracked EEO complaint data.
Maintained correspondence control tracking records and suspense files on electronic and hard copy file storage to ensure timely reply and action.
Submitted electronic files to EEOC - Federal Sector EEO Portal (FedSEP) database.
Ensured that internal investigative files were handled in compliance with Privacy Act requirements.
Reader Assistant
U.S. Department Of Veterans Affairs
03.2013 - 03.2019
Reviewed, evaluated and provide feedback to the assigned counselor on work assignments, counselor reports, written notices, and other forms of communication during the EEO Informal Complaint Processing Stage from the guidance of the Counselor Team Lead.
Reviewed Counselor Reports to ensure basis (es) and claims are properly framed.
Assisted the assigned Counselor in resolving sensitive and complex charges of discriminatory employment practices
Compiled an administrative file, which contains all documents and information obtained during the informal stage for each complaint assigned to me.
Assisted the Counselor Team Lead with ensuring a balance of cases assigned to counselors in a fair and equitable manner; while helping counselors achieve a fully successful or better resolution rate during Traditional Counseling or Alternative Dispute Resolution of EEO complaints.
Ensured data was inputted and processed by Counselors in a proper and timely entry and manner through ORM Complaint Automated Tracking System (CATS).
Ensured all electronic files were completed and properly redacted. Made sure all letters and documents are appropriately labeled and filed in CATS.
Reported EEO Data to the Counselor Team Lead from assigned Counselor to ensure zero errors to avoid spin off/ Fraudulent claims
Inputted all case files and EEO data into the Complaint Automated Tracking System, ensuring all documents are properly uploaded.
Assisted the assigned Counselor to compose all Counselor Reports
Usher
Washington Redskins, FedEx Field
09.2014 - 11.2014
Provided exceptional guest service, answering questions about the venue and directing patrons to their seats..
Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
Enforced FedEx Field, Redskins, and NFL rules, regulations and policies.
Monitored entrance and exit of venue to guarantee safety of guests.
Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
Volunteer Coordinator
ACES Foundation
07.2010 - 07.2013
Assisted with assembly of tables/chairs, visibly displaying banners in support of the one day event
Served refreshments from a designated rest station
Offered encouragement to participants.
Communicated effectively with others to better facilitate the check in and autograph signing process.
https://lorenzoalexander.org/about/
Production Assistant
WJLA-TV/ABC7
07.2011 - 08.2012
Operated the Electronic News Production System (ENPS) and Deko System to incorporate animations, graphics, lower thirds, and various other visual effects into live broadcasts
Researched statistical data for the show, “High School Sports Final,” and assisted in writing scripts to be read during live broadcasts
Utilized cue cards and hand signals to communicate with audience members, talent and production team during live and non-live recordings
Applied and removed lavalier microphones from talent and guests
Provided show scripts to anchors
Assembled and disassembled furniture, props, and audio visual equipment inside of the studio.
Cashier Volunteer
U.S. Golf Association
06.2011 - 06.2011
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager Intern
Montgomery County Rams
05.2010 - 10.2010
Assisted with the selection of sponsors.
Supplied players with water during breaks.
Maintained appearance of jerseys.
Assisted with football field preparation
Distributed pertinent team information to players
Secured football fields for home games.
Security Committee Volunteer
Legg Mason Tennis Classic
07.2010 - 08.2010
Used strong interpersonal communication skills to convey information to others.
Ensured proper identification was shown to verify the identity of all visitors to prevent unauthorized entry into the tournament.
Checked tickets before directing spectators to assigned seats or designated suites. Enforced regulations.
Community Relations Intern
Monumental Sports & Entertainment
09.2008 - 12.2008
Participated in public speaking engagements, effectively representing the organization at various events.
Coordinated employee recognition, appreciation activities and other programs.
Conducted demographic research to better understand target audiences and tailor messaging accordingly.
Provided administrative assistance as needed, contributing to an efficient workflow within the office environment.
Provided game day coverage for community relations events including but not limited to autograph sessions, silent auctions and canned food drives.
Collaborated with colleagues to supply updates on auction/non-profit group tickets, giveaways, and donations via written correspondence.
Responded to fan mail and requests for team memorabilia. Assisted sales department with sorting and mailing of tickets.
Conducted cold calls to organizations informing them about current Wizards/Mystics promotions. Entered ticket and merchandise information into an electronic database.
Volunteer
Baltimore City Special Olympics
09.2006 - 10.2006
Provided logistical support and leadership to various committees in preparation for the Adult Bocce Invitational.
Implemented management team responsible for oversight of activities during the one day event.
Developed goals, objectives and evaluation criteria.
Recruited/trained/supervised volunteers in properly identifying equipment needs and responding to facility related issues.
Partnered with local organizations to encourage community participation.