Levy Herrera
Gatlinburg,TN
Summary
Dynamic leader with a proven track record at Kennedy Concepts, enhancing operational efficiency and team coordination. Excelled in sanitation standards compliance and inventory control, boosting quality and customer satisfaction. Skilled in staff motivation and organization, adept at driving significant business growth through strategic planning and cost management.
Overview
6
6
years of professional experience
Work History
General Manager
Puckers Sports Bar And Grill
Gatlinburg, TN
01.2025 - Current
- Conducted performance evaluations for staff, providing feedback and setting goals for improvement.
- Analyzed sales data and financial reports to identify trends and areas for improvement.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Organized promotional events such as special menus or discounts in order to attract more customers.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
- Implemented and maintained inventory control systems to track stock movements and reduce discrepancies.
General Manager
Crawdaddy's Bar And Grill
Gatlinburg, TN
08.2024 - 12.2025
- Adhered to company food, safety, quality and sanitation policies.
- Analyzed sales data to identify opportunities for growth.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
- Negotiated contracts with vendors to secure competitive prices for food and supplies.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Identified and assessed areas of significant business risk and internal control weaknesses.
General Manager
Sugar Baby (Kennedy-Concepts)
Gatlinburg, TN
06.2024 - 08.2025
- Ensured compliance with local health department regulations regarding food safety standards.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created schedules and monitored payroll to remain within budget.
- Analyzed inventory trends to forecast future needs and prevent overstock.
- Conducted regular inventory audits to maintain accuracy.
Manager's Assistant
Loco Burro Fresh Mex Cantina (Kennedy Concepts)
Gatlinburg, TN
01.2024 - 06.2024
- Responded to customer issues to provide immediate resolution and improve retention.
- Provided general administrative support including answering phones, typing letters, reports and memos.
- Assisted with onboarding new employees by providing orientation materials and training resources.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
- Reduced financial discrepancies by accurately analyzing and managing Food and Liquor inventories.
Supervisor
Ober Mountain
Gatlinburg, TN
06.2020 - 02.2023
- Trained team members on cash register operation and cash handling
- Quickly and accurately counted drawers at start and end of each shift
- Communicated with customers and team members to solve problems
- Operated POS cash register and equipment to collect payments
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
Education
Associate of Science - International Business
UNAPEC
Santo Domingo, DR09-2022
Skills
- Team Coordination
- Sanitation Standards Compliance
- Food Safety Standards
- Organization and Prioritization
- Labor cost controls
- Maintaining stock levels
- Inventory control
- Scheduling and rostering
- Hiring standards
- Staff motivation
- Quality control
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
General Manager
Puckers Sports Bar And Grill
01.2025 - Current
General Manager
Crawdaddy's Bar And Grill
08.2024 - 12.2025
General Manager
Sugar Baby (Kennedy-Concepts)
06.2024 - 08.2025
Manager's Assistant
Loco Burro Fresh Mex Cantina (Kennedy Concepts)
01.2024 - 06.2024
Supervisor
Ober Mountain
06.2020 - 02.2023
Associate of Science - International Business
UNAPEC
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