Lewanna Galloway
Detroit,MI
Summary
Accomplished professional with a proven track record at William Beaumont Hospital, excelling in team Demonstrates exceptional staff management skills, fostering a culture of professionalism and proactive response to security threats. Hardworking professional applies official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills. Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Security Supervisor
Allied Universal Security Services
05.2022 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Unit Secretary
William Beaumont Hospital
09.2009 - 03.2020
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Processed lab paperwork and requests according to physicians' orders.
Nursing Assistant
William Beaumont Hospital
04.2001 - 09.2009
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Documented patient information and care activities in electronic health record.
Education
Associate of Science - Health Information Technology
Devry University
Naperville, IL08.2023
Certificate in Medical Billing And Coding - CMS-1500, UB-04, 3M Coding And Reimbursement
DeVry University
Naperville10.2021
High School Diploma -
Dondero High School
Royal Oak, MI01.2001
Skills
Team Leadership
CCTV Monitoring
Staff Management
Security personnel training
Affiliations
- Ahima
- National Society of Honors
Certification
- Certified Coding Associate (CCA), 04/30/2022
Timeline
Security Supervisor
Allied Universal Security Services
05.2022 - Current
Unit Secretary
William Beaumont Hospital
09.2009 - 03.2020
Nursing Assistant
William Beaumont Hospital
04.2001 - 09.2009
Associate of Science - Health Information Technology
Devry University
Certificate in Medical Billing And Coding - CMS-1500, UB-04, 3M Coding And Reimbursement
DeVry University
High School Diploma -
Dondero High School