Lewis Misterly IV

Directed daily business operations; administered payroll and coordinated visual operations to enhance customer experience.

Coordinated scheduling, workflow, and performance management for 7 leaders and 55 brand ambassadors.

Delivered consumer-focused feedback to appropriate partners to support consumer experience improvements.

Sourced, screened, and evaluated candidates to support top-talent acquisition and future bench readiness.

Planned and developed peak-demand schedules to optimize coverage and staffing alignment with top talent.

Planned and facilitated group training sessions for leaders and ambassadors to support talent development at all levels.

Drove year-over-year KPI growth through structured coaching and instruction to support talent development.

Led oversight of 4 store managers to mentor performance and promote development across the market.

Achieved Selling Excellence Summit winner status in 2022 and 2024 for sustained high performance in sales.