Lewisjames Toro
Bothell,Washington
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Automotive Sales Consultant
Ford Of Kirkland
10.2022 - 02.2024
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Streamlined sales process with efficient organization of client information and follow-up communications.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
Sales Manager
Select Motor Auto Sales
07.2020 - 09.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Sales Associate
Select Motor Auto Sales
07.2010 - 07.2020
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Lot Porter
Select Motor Auto Sales
07.2009 - 07.2010
- Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
- Communicated with service team and other staff to assist customers.
- Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
- Streamlined vehicle inventory management through regular updates and effective communication with sales staff.
Education
Associate of Science - Automotive Technology
Lake Washington Institute of Technology
Kirkland, WA12.2010
High School Diploma -
Woodinville High School
Woodinville, WA06.2008
Skills
- Automotive Industry Knowledge
- Follow-up Techniques
- Trade-in evaluations
- Strong negotiation skills
- Goal-oriented mindset
- Sales process optimization
- Social media proficiency
- Product Knowledge Expertise
- Client Retention Strategies
- Performance Tracking
- Closing techniques mastery
- Follow-up skills
Certification
* Electric Vehicle Certified. Ford and Dodge
* Perfect CSI (Customer Service Index) Award: 2 years running
Timeline
Automotive Sales Consultant
Ford Of Kirkland
10.2022 - 02.2024
Sales Manager
Select Motor Auto Sales
07.2020 - 09.2022
Sales Associate
Select Motor Auto Sales
07.2010 - 07.2020
Lot Porter
Select Motor Auto Sales
07.2009 - 07.2010
Associate of Science - Automotive Technology
Lake Washington Institute of Technology
High School Diploma -
Woodinville High School
* Electric Vehicle Certified. Ford and Dodge
* Perfect CSI (Customer Service Index) Award: 2 years running
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