Lewis M Hamilton
Palm Bay,FL
Summary
Detail-oriented professional with expertise in staff scheduling, employee training, and customer service. Enhances operational efficiency and resolves customer complaints to improve satisfaction. Experienced in overseeing operations, leading teams, and managing inventory. Committed to maintaining high-quality standards and effectively implementing company policies.
Overview
10
10
years of professional experience
Work History
Shift Manager
Budweiser
01.2020 - 02.2026
- Supervised daily operations to ensure effective team performance and service quality.
- Managed staff scheduling to optimize coverage and maintain operational efficiency.
- Trained, managed and motivated employees to promote professional skill development.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Coordinated team meetings to communicate updates and address concerns effectively.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Analyzed sales data to identify trends and areas for improvement.
- Implemented cost-control measures to maintain budgetary guidelines.
Merchandise Handler
Budweiser
08.2019 - 01.2020
- Loaded and unloaded merchandise from delivery trucks to ensure timely stock availability.
- Organized inventory in warehouse to facilitate quick access and streamline management.
- Operated forklifts and pallet jacks to transport products safely.
- Inspected products for quality before placing them on shelves.
- Maintained cleanliness and safety standards in the work area consistently.
- Supported team during busy seasonal times by fulfilling various tasks.
- Wrapped and packaged items for shipment to meet customer specifications and ensure safe delivery.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Merchandise Handler
Coca-Cola
05.2019 - 08.2019
- Loaded and unloaded merchandise from delivery trucks efficiently.
- Operated forklifts and pallet jacks to transport products safely.
- Inspected products for quality before placing them on shelves.
- Collaborated with supervisors to streamline workflow processes, enhancing overall operational efficiency.
- Created product labels using barcode scanners and label printers to ensure accurate inventory tracking.
- Received incoming stock and inspected for quality control issues.
- Loaded trucks using manual and mechanical methods, ensuring timely delivery of merchandise.
- Reported any damaged goods immediately upon receipt into the facility.
Order Picker
Target
01.2019 - 04.2019
- Operated hand trucks and pallet jacks to streamline merchandise movement.
- Followed safety protocols while handling products and equipment daily.
- Fulfilled orders promptly, meeting challenging daily objectives.
- Utilized scanning equipment for picking, packing and shipping orders.
- Picked products from designated locations using various tools and transferred to designated areas for processing.
- Confirmed items picked for orders by keying codes into system.
Shift Lead
Walmart
08.2018 - 01.2019
- Supervised team members during shifts to optimize operational efficiency.
- Managed inventory levels and organized stock for optimal accessibility.
- Trained new employees on store policies and safety procedures.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Addressed customer inquiries and resolved complaints to enhance customer satisfaction.
- Delegated tasks to employees and ensured accountability for completion.
- Upheld company standards and compliance requirements for operations.
Order Picker/ Packer
Walmart
03.2018 - 08.2018
- Selected and picked merchandise for customer orders, ensuring accuracy and efficiency to meet delivery timelines.
- Operated warehouse equipment including forklifts and pallet jacks safely.
- Maintained organized inventory to ensure quick access to products.
- Collaborated with team members to enhance order fulfillment processes, contributing to improved workflow.
- Trained new employees on order picking procedures and safety measures, fostering a knowledgeable and compliant team.
- Utilized scanning equipment for picking, packing and shipping orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Material Handler
CVS
10.2017 - 03.2018
- Operated forklifts and pallet jacks to transport materials, ensuring timely availability for production.
- Communicated effectively with supervisors regarding inventory levels and needs.
- Inspected materials for any damages or defects upon receipt.
- Received and distributed incoming materials to designated areas, supporting streamlined inventory management.
- Loaded completed orders on pallets according to delivery numbers.
- Operated forklift to efficiently relocate inventory items within the warehouse.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Conducted regular cycle counts to maintain accurate inventory records and support operational efficiency.
- Disposed of debris and hazardous materials properly to avoid contamination.
92G Culinary Specialist
United States Army
06.2016 - 09.2017
- Prepared diverse meals for soldiers, ensuring adherence to dietary guidelines and preferences to meet nutritional needs.
- Supervised junior kitchen personnel during meal service to guarantee accurate food preparation.
- Managed food inventory, implementing proper storage and rotation practices to minimize waste and maintain quality.
- Checked stock deliveries for compliance with safety, quality, and quantity standards, ensuring only fresh ingredients were used.
- Monitored temperatures of food items during storage, preparation, cooking, and holding periods.
- Ensured dining areas remained well-stocked with condiments, paper products, and utensils before meal service.
- Collaborated with recipe development and operations teams on implementing new ingredients and menu timelines.
Education
High School Diploma -
Westwood Highscool
Fort Pierce05-2016
Skills
- Staff scheduling
- Customer service management
- Operational efficiency
- Inventory management
- Quality assurance
- Sales analysis
- Employee training
- Delegation and supervision
- Leadership development
- Time management
- Communication skills
- Written communication
- Delegation and supervision
Timeline
Shift Manager
Budweiser
01.2020 - 02.2026
Merchandise Handler
Budweiser
08.2019 - 01.2020
Merchandise Handler
Coca-Cola
05.2019 - 08.2019
Order Picker
Target
01.2019 - 04.2019
Shift Lead
Walmart
08.2018 - 01.2019
Order Picker/ Packer
Walmart
03.2018 - 08.2018
Material Handler
CVS
10.2017 - 03.2018
92G Culinary Specialist
United States Army
06.2016 - 09.2017
High School Diploma -
Westwood Highscool