JESSICA JUDD
Cherokee Village,AR
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
12
12
years of professional experience
2008
2008
years of post-secondary education
Work History
Shift Manager
Bojangles' Restaurants
Cartersville, GA
07.2025 - 10.2025
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on food safety and proper procedures.
- Managed daily inventory to maintain stock levels and reduce waste.
- Monitored food quality and presentation to meet company standards.
- Coordinated staff schedules to optimize coverage during peak hours.
- Assisted customers with inquiries and resolved issues promptly.
- Implemented cleanliness standards across kitchen and dining areas.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on interactions with customers to drive exceptional service.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
Restaurant Shift Manager
Carl's Jr. Green Burrito
Visalia, California
09.2013 - 06.2025
- Supervised daily restaurant operations and ensured compliance with safety standards.
- Trained and mentored staff on customer service and food preparation techniques.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Implemented company policies and procedures to enhance operational efficiency.
- Addressed customer inquiries and resolved issues to maintain satisfaction.
- Monitored kitchen activities for quality control and adherence to menu standards.
- Conducted performance evaluations and provided feedback to team members.
- Resolved customer complaints in a timely manner.
- Maintained inventory of supplies and equipment, ordering as necessary.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Handled closing procedures including counting money in drawers at end of shift.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
- Attended regular meetings with management staff to discuss any changes or new policies implemented by corporate office.
- Performed routine maintenance checks on kitchen equipment such as fryers and ovens.
- Trained new employees on proper customer service techniques and food handling protocols.
- Created weekly reports regarding sales figures, labor costs and other expenses related to the restaurant's operations.
- Developed schedules for staff members based on customer demand.
- Analyzed operational problems such as theft and wastage, developing strategies to resolve them quickly.
- Verified that all tables were properly set with appropriate condiments and other items prior to seating customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Distributed food to service staff for prompt delivery to customers.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Resolved problems or concerns to satisfaction of involved parties.
- Explained goals and expectations required of trainees.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Odyssey Academy
Visalia, CASkills
- Employee training
- Inventory management
- Food safety compliance
- Cash handling
- Customer service
- Staff scheduling
- Performance evaluation
- Operational efficiency
- Team building
- Effective communication
- Time management
- Problem solving
- Quality control
- Safety compliance
- Workplace safety
- Reporting and documenting
- Shift checklists
- Handling customer complaints
- Accurate money handling
- Mentoring and coaching
- Opening and closing procedures
- Supply ordering
- Payment processing
- Inventory controls
- Interpersonal skills
- Shift leadership
- Schedule oversight
- Energetic and enthusiastic
- Customer service focus
- Schedule management
- Punctual and reliable
- Staff training and onboarding
- Operations management
- Hiring and recruiting
- Equipment troubleshooting
- Health and safety procedures
- Retail operations
- Problem-solving aptitude
- Communication skills
- Work area inspection
- Reliability
- Checkout processing
- Service oriented
- Calendar and scheduling software
Timeline
Shift Manager
Bojangles' Restaurants
07.2025 - 10.2025
Restaurant Shift Manager
Carl's Jr. Green Burrito
09.2013 - 06.2025
Odyssey Academy