Lexa santillan
federal way,WA
Summary
I'm a highly organized and customer-focused professional with experience in fast-paced environments, including dental front desk reception and retail customer service. I'm skilled in providing administrative support, scheduling appointments, verifying insurance, and delivering excellent customer care in both healthcare and retail settings. I can multitask, communicate effectively, and work collaboratively with others in fast-paced settings. I'm currently pursuing an Associate’s Degree to become a Certified Surgical Technologist, bringing in a strong beginning in patient interaction, organizational skills, and a commitment to advancing in the healthcare field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Front Office Receptionist
Sobhi family dentistry
Phoenix, Arizona
12.2024 - Current
- Confirmed and rescheduled dental appointments efficiently.
- Multitasked effectively while handling various responsibilities.
- Verified private insurance for patient eligibility.
- Processed dental payments promptly and accurately.
- Managed incoming phone calls, addressing patient inquiries and concerns.
- Communicated with frustrated patients both in person and over the phone to resolve issues.
- Ensured accuracy of patient forms through meticulous verification.
ulta costumer service/ cashier
Target
Phoenix, Arizona
08.2024 - 10.2024
- Executed audits for all products to ensure compliance with inventory standards.
- Restocked and maintained product displays to enhance visual appeal.
- Provided mobile checkout services to streamline customer transactions.
- Served as a makeup consultant, advising customers on product selection.
- Facilitated customer retention by promoting the store loyalty program.
Dental Receptionist
Healthpoint midway
DesMoines, Washington
11.2021 - 07.2024
- Enhanced customer service skills through effective communication with patients.
- Executed appointment audits to ensure accuracy and compliance.
- Coordinated with interpreters for multilingual communication during patient interactions.
- Confirmed and scheduled appointments to optimize clinic operations.
- Managed fax machine operations for efficient document processing.
- Adapted quickly to new work ethics and software environments.
Cashier
tjmaxx
Federal Way, Washington
02.2019 - 11.2021
- Enhanced customer retention by enrolling clients in loyalty and rewards programs.
- Maintained accurate cash register totals through diligent counting and secure handling of cash.
- Cross-trained in various roles to provide coverage across multiple store areas.
- Collaborated with team members to effectively manage daily demands and complex projects.
- Executed quick and precise ringing of customer items to improve transaction speed.
Front Desk Receptionist/Tax Support
gig universal
Kent, Washington
01.2020 - 03.2020
- Verified accuracy of forms and provided essential details to clients.
- Assisted taxpayers in completing forms with up-to-date information.
- Maintained awareness of changing laws and processes to serve clients effectively.
- Prioritized tasks and organized supplies to manage high-volume workloads.
Education
Associate of Applied Science - Surgical Technologist
Pima Medical Institute
Phoenix, AZ03-2026
High School Diploma -
Todd Beamer Highschool
Federal Way, WA06-2019
Skills
- Healthcare inquiry response
- Insurance verification
- Multitasking abilities
- Verbal and written communication in Spanish and English
- Microsoft Word and Excel proficiency
- Customer problem resolution
- Acknowledge HIPAA compliance and confidentiality
Certification
BLS certificate/ CPR and AED - May 2025
Certified Surgical Technologist - currently
Associate of Applied Science in Surgical Technology - currently
Languages
English
Full Professional
Spanish
Native/ Bilingual
Volunteer activities
St. Francis Hospital — patient care
April 2018 - September 2018
- Enhanced outcomes with emotional support and caring attention to unique medical and non-medical needs.
- Prepared for patient admissions by cleaning rooms and setting up ordered equipment for each patient's needs.
- Maximized patient comfort by keeping rooms clean and consistently meeting individual needs.
- Maintained efficient patient flow and unit operations with regular supply restocking
Timeline
Dental Front Office Receptionist
Sobhi family dentistry
12.2024 - Current
ulta costumer service/ cashier
Target
08.2024 - 10.2024
Dental Receptionist
Healthpoint midway
11.2021 - 07.2024
Front Desk Receptionist/Tax Support
gig universal
01.2020 - 03.2020
Cashier
tjmaxx
02.2019 - 11.2021
Associate of Applied Science - Surgical Technologist
Pima Medical Institute
High School Diploma -
Todd Beamer Highschool