Isaac Olsen
Orem,UT
Summary
Offering strong organizational and problem-solving skills to excel in dynamic healthcare environment. Brings ability to quickly learn healthcare regulations and administrative procedures, ensuring smooth operations. Ready to use and develop communication and management skills in Healthcare Administrator role.
Overview
5
5
years of professional experience
Work History
Dental Front Office Receptionist
Provo Dental
09.2024 - Current
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Helped patients complete necessary medical forms and documentation.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Server
Cafe Rio
01.2024 - 10.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Morningstar Retirement Home
06.2020 - 02.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
No Degree - Business Management
Utah Valley University
Orem, UT05-2027
High School Diploma -
Chaparral High School
Parker, CO05.2021
Skills
- Healthcare compliance
- Patient safety
- Operations management
- Lean healthcare
- Healthcare law
- Clinical supervision
- Staff training and development
- Facility management
Accomplishments
Supported the Dental Office I worked at into using AI based insurance claims processes which saved time and recourses for the company.
Timeline
Dental Front Office Receptionist
Provo Dental
09.2024 - Current
Server
Cafe Rio
01.2024 - 10.2024
Server
Morningstar Retirement Home
06.2020 - 02.2022
No Degree - Business Management
Utah Valley University
High School Diploma -
Chaparral High School
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