Lexi Algoe
Orient,OH
Summary
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills as a Unit Coordinator.
Proficient manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in technology and computer skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Pizza Cottage
02.2024 - Current
- Trained and mentored staff on food preparation and customer service standards.
- Enhanced customer satisfaction through effective conflict resolution and feedback integration.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Restaurant Hostess
Masseys Pizza
06.2023 - 02.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Assisted in training new hosts on customer service protocols.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
High School Diploma -
Teays Valley
Ashville, OHSkills
- Time management
- Verbal and written communication
- Task delegation
- Documentation and reporting
- Cross-functional teamwork
- Customer service
Accomplishments
- Supervised team of 20 staff members.
- Documented and addressed trespassing incidents to maintain a safe environment for staff and customers.
- Maintained workplace safety by identifying, documenting, and addressing unauthorized access to premises.
- Verified order accuracy and handled transactions carefully to minimize errors and maintain high service standards.
- Collaborated with team members to maintain workflow efficiency and resolve issues quickly during busy shifts.
Certification
- ServSafe certified
Timeline
Manager
Pizza Cottage
02.2024 - Current
Restaurant Hostess
Masseys Pizza
06.2023 - 02.2024
High School Diploma -
Teays Valley