Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandria Broschat

Cooperstown,ND

Summary

Library professional with experience in library management and community engagement. Known for fostering collaborative environments and driving library services. Recognized for adaptability and reliability in meeting evolving needs.


Overview

13
13
years of professional experience

Work History

Library Director

Griggs County Public Library
06.2021 - Current
  • Hired, scheduled and motivated library staff and volunteers.
  • Held meetings to assess future policies, procedures and long-range plans.
  • Managed budgets effectively, allocating funds strategically to maximize resources while minimizing expenses. Confidently maintained and balanced library's annual budget.
  • Addressed patron concerns promptly and effectively, ensuring a high level of customer satisfaction with library services.
  • Led strategic planning initiatives for long-term growth, aligning organizational goals with evolving community needs.
  • Developed staff training programs to enhance professional growth and improve service delivery within the library system.
  • Researched and created new STEM and Board Games collection.
  • Improved collection development with thorough analysis of circulation statistics, ensuring a diverse and relevant selection of materials.
  • Established partnerships with local organizations, promoting collaborative programs and fostering community engagement.
  • Expanded public awareness of library offerings through outreach programs.
  • Officially represented library at local meetings and town hall events to advocate for sponsorship opportunities.
  • Prepared deposits and balanced money drawer.

Certified Nursing Assistant

Griggs County Care Center
01.2020 - 06.2021
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Part-time Library Assistant

Griggs County Public Library
08.2018 - 06.2021
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
  • Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
  • Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.

Call Center Manager

Dynamics Marketing, Inc.
02.2013 - 07.2018
  • Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Established and oversaw performance targets for call center associates.
  • Developed quality employees within call center to take over leadership positions.
  • Enhanced team performance, providing regular coaching sessions and constructive feedback for continuous improvement.

Education

No Degree - Library And Information Science

Valley City State University
Valley City, ND

No Degree - Library And Information Science

Mayville State University
Mayville, ND

High School Diploma -

Saxberg Homeschool
Cooperstown, ND
05-2011

Skills

  • Public relations
  • Collection development
  • Staff development and management
  • Records maintenance
  • Program planning and management
  • Supply ordering
  • Financial recordkeeping and management
  • Community outreach
  • Outreach planning
  • Grant applications

Timeline

Library Director

Griggs County Public Library
06.2021 - Current

Certified Nursing Assistant

Griggs County Care Center
01.2020 - 06.2021

Part-time Library Assistant

Griggs County Public Library
08.2018 - 06.2021

Call Center Manager

Dynamics Marketing, Inc.
02.2013 - 07.2018

No Degree - Library And Information Science

Valley City State University

No Degree - Library And Information Science

Mayville State University

High School Diploma -

Saxberg Homeschool

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