Hi, I’m
Lexi Caruso
Killeen,TX
Summary
LEXI CARUSO Goals To apply my passion for helping others, knowledge, work ethic, and problem-solving skills to aid my team to success. Professional Data Transcriber with 9 years of experience in high-pressure office settings. A collaborative team player committed to driving efficiency. Skilled with Microsoft.
Overview
10
years of professional experience
1
Certification
Work History
Triage
Data Processor
10.2022 - Current
Job overview
- High volume data entry for Triage’s clientele
- Created multiple tickets daily and consistently hits my goals
- Verified accuracy of data before transcribing.
- Compiled information and input into Triage's database.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Engie
Data Processor
06.2021 - 08.2022
Job overview
- High volume data entry for Engie’s global clientele
- Use 10-key to input data from billing information
- Key 100s of bills daily
Burien Cares
Receptionist
08.2020 - 12.2020
Job overview
- Answered phone calls, replied to inquiries of animals, scheduled appointments
- Input new animals, post animals online if lost or for adoption, file paperwork after adoption
- Created new spreadsheets and other documents as needed
Zillow Group, Inc
Connections Specialist
09.2019 - 08.2020
Job overview
- RIght out of training joined a pilot team for three months until it went company wide
- Primary focus is to help connect potential buyers with a Real Estate Agent
- Currently on an Infinity Network Council as the Director of Belonging
Grange Insurance Association
Policy Service Representative
01.2016 - 09.2019
Job overview
- Primary focus is on timely and accurate data entry and insurance policy management to ensure customers and agents needs are met
- Currently a Team Lead and Trainer, taking on specialized and complex tasks
- Responsible for hundreds of data entry tasks per week
- Consistently leading the origination in both task count and accuracy
- Act as Team liaison with other departments, with Agents as well as customers
- Personal focus is to ensure exceptional customer service to all customers
- Created documentation for internal procedures to help with training and consistency
- Worked with IT on new system testing and quality assurance
Gene Juarez
Standings Coordinator
11.2014 - 01.2016
Job overview
- Gathered and organized materials to support operations.
- Received and responded to customer requests via, emails and telephone calls.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
Seven Salon
Assistant
09.2013 - 11.2014
Job overview
- Responsible for customer service for high-end clientele including musicians and television personalities
- This level of exposure demanded the highest level of service and exception customer service focus
- Assistant to Senior Stylists - Responsible to sell Services and product
Education
Paul Mitchell The School SpokaneSpokane Valley, WA
Associate of Applied Science from Cosmetology
08.2013
Lewis And Clark High SchoolSpokane, WA
High School Diploma
05.2011
Skills
- Type 85 words per minute: Proficient in Microsoft Office; including Word, Excel and PowerPoint: Friendly disposition with strong leadership skills
- Complex Problem-Solving
- Data Transcription
- Critical Thinking
- Data Processing
- Transcribing Documents
- Document Editing
- Updating Client Data
- Customer Service
- Trained in 10-Key
Certification
- Licensed Life and Health Insurance - Obtained in ten days from starting studying to test
Timeline
Data Processor
Triage
10.2022 - Current
Data Processor
Engie
06.2021 - 08.2022
Receptionist
Burien Cares
08.2020 - 12.2020
Connections Specialist
Zillow Group, Inc
09.2019 - 08.2020
Policy Service Representative
Grange Insurance Association
01.2016 - 09.2019
Standings Coordinator
Gene Juarez
11.2014 - 01.2016
Assistant
Seven Salon
09.2013 - 11.2014
Paul Mitchell The School Spokane
Associate of Applied Science from Cosmetology
Lewis And Clark High School
High School Diploma
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