Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Shift Manager
Fusian
10.2021 - 02.2025
Developed and maintained positive working relationships with staff, customers, and vendors.
Monitored store operations to ensure compliance with company policies and procedures.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Assisted in resolving escalated customer service issues in a timely manner.
Provided coaching and guidance to team members when necessary to improve performance.
Enforced safety standards throughout the store, including proper use of equipment.
Demonstrated excellent knife skills in the preparation of various meats, vegetables, fruits, and other ingredients for diverse menu offerings.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Team Member
Burger King
12.2021 - 03.2022
Assisted customers with product selection and ordering process.
Provided customer service support to ensure satisfaction.
Received, processed, and stocked merchandise in accordance with store policies.
Shift Manager
McDonald’s
11.2020 - 10.2021
Developed and maintained positive working relationships with staff, customers, and vendors.
Monitored store operations to ensure compliance with company policies and procedures.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.