Lexi Lapiana
Chicago,IL
Summary
Customer-savvy. Accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
3
3
years of professional experience
Work History
Hostess
Andieschicago
Chicago, IL
02.2019 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Used cash registers and credit card machines to cash out customers.
Education
Associate of Science - Psychology
City Colleges of Chicago - Wilbur Wright College
Chicago, IL05.2021
Skills
- Multi-Line Telephone Systems
- Opening and Closing Procedures
- Guest Greeting and Seating
- Front of House Management
- Verbal and Written Communication
- Covid Symptom Screening
- Customer-Oriented
- Personable and Friendly
- Team Player
Timeline
Hostess
Andieschicago
02.2019 - Current
Associate of Science - Psychology
City Colleges of Chicago - Wilbur Wright College