Lexi Painter
Front Royal,VA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Olive Garden. Proven ability to enhance guest engagement and foster team collaboration, resulting in improved dining experiences. Adept at food safety practices and relationship management, consistently addressing customer needs to drive repeat business. I have also achieved a Nursing Assistant certification and Emergency Medical Technician certificate.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
02.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server and Delivery Driver
Italian Touch
08.2022 - 02.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Team Member
Roy Rogers Restaurant
12.2020 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Team Member
B & L Ice Cream
02.2021 - 08.2021
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
Skyline High School
Front Royal, VA05.2023
Emergency Medical Technician - Emergency Medical Services
Laurel Ridge Community College
Middletown, VA05.2023
Skills
- Strong work ethic
- Task prioritization
- Guest engagement
- Exceptional customer service
- Food safety practices
- Team collaboration
- Memory retention
- Relationship management
- Customer service
Accomplishments
- Trained multiple team members
- Became a leader
Certification
- BLS Training
- Certified Nursing Assistant
- Emergency Medical Technician Certification
- OSHA certification
- Currently on the way to becoming a Licensed Practical Nurse
Languages
English
Native or Bilingual
Timeline
Server
Olive Garden
02.2024 - Current
Server and Delivery Driver
Italian Touch
08.2022 - 02.2024
Team Member
B & L Ice Cream
02.2021 - 08.2021
Team Member
Roy Rogers Restaurant
12.2020 - 03.2023
High School Diploma -
Skyline High School
Emergency Medical Technician - Emergency Medical Services
Laurel Ridge Community College