LEXI PONCE
Bellevue
Summary
A review of my credentials will show I have the experience to provide quick answers to customers’ inquiries in a friendly and courteous manner. I am an initiative-taking individual and take pride in my company and strive to go out of my way to please my customers, as well as my peers. I have an ability to enter new environments and begin to produce excellent results right from the start with diverse skills that are easily transferred within the industry and various working environments while following procedure and compliance guidelines. Throughout my working career I have had experience with direct customer contact, customer service, and sales environments. My recent duties have allowed me to work with customers to gain an understanding of their current and future needs to find the most appropriate products to best suit their needs and demands.
Overview
14
14
years of professional experience
Work History
UNIVERSAL BANKER
CORE BANK
05.2022 - 05.2023
- Building relationships with customers by identifying needs and offering solutions
- Providing accurate information based on product and service knowledge and understanding of the banking industry.
- Maintaining a balanced cash drawer
- Participating in training and development programs
- Upholding the banks image through professional presence
- Complying with all applicable policies, laws and regulations
- Performing additional clerical duties as needed
- Cashed checks, accepted deposits and withdrawals within set limits and calculated daily transactions
BARISTA
ELLIE’S TABLE CAFE
11.2019 - 03.2020
- Memorized official and off-menu preparations in order to meet all customer needs.
- Run the cash registers.
- Prepare coffee and other specialty drinks.
- Stock supplies
- Properly followed opening and closing procedures
- Train staff on registers and other daily tasks
BARTENDER
DOXX BAR
08.2018 - 10.2019
- Prepare and serve drinks in a high-volume setting.
- Double checked IDs to ensure bar patrons were of legal drinking age.
- Stock the bar with beer, wine, and liquor, as well as ice, glassware and napkins.
- Work well under pressure in a fast-paced environment with lots of distractions and interruptions
- Support staff training and job division.
- Ensure customers received prompt and efficient service
- Manage nightly paperwork and multiple payment methods.
MANAGER
JOURNEY’S
08.2017 - 09.2018
- Provide customers with product, sale and accessory information.
- Navigate through multi systems programs and procedures.
- Accept multiple forms of payment.
- Resolve customer conflict and grievances.
- Ran nightly deposits.
- Responsible for opening and closing store procedures.
- Provided inexperienced staff training.
PART TIME TANNING CONSULTANT
YEAR ROUND BROWN
08.2016 - 09.2017
- Promoted salon-exclusive products to boost retail sales
- Was in charge of inventorying, ordering, and stocking the salons product lines.
- Led comprehensive tours for new members.
- Oversaw transporting soiled linens to the laundry.
- Followed the pre-determined opening and closing procedures for each section.
- Informed customers about the health and safety of tanning salons and products
RECEPTIONIST
J&L HARLEY DAVIDSON
12.2014 - 03.2016
- Assisted all departments as point of contact.
- Gave guests accurate and precise information.
- Have direct contact with the customer service and sales teams
- Greet customers, determine the reason for their visit and direct them to the appropriate staff member.
- Administrative work organizing, managing customer lists and mailing orders.
- Ran a Multiple phone line system.
SERVER
WHISKEY CREEK WOODFIRE GRILL
05.2013 - 11.2015
- Kept up to date on the menu and special offers, recommending specific items based on preferences and food allergies
- Maintained table settings by promptly and courteously removing courses , replacing utensils and refilling beverages
- Kept an elevated level of cleanliness and sanitation.
- Worked closely with managers and kitchen staff to provide excellent, up to date customer service
- Resolved guest complaints to ensure customer satisfaction.
- Greeted regular customers and maintained relationships with them
- Took charge of training new employees and preparing them for the fast paced environment
COOK/CASHIER/SERVER
RANCH HOUSE
01.2009 - 07.2012
- Received additional training in store roles such as cook and back of house preparations and provided back- up coverage to ensure customers received the best possible service
- Counted cash in the register drawer to keep register balanced at the start and end of each shift.
- Checked customer orders for accuracy and delivered food to dine-in, carry-out, or curbside customers
- Replenished supplies behind the counter, at tables and in customer stations to keep team productive and customers happy
- Ensured that customers and team members were safe by responding quickly to spills.
- Kept the restaurant looking presentable by closely monitoring and meeting needs of customers and team members.
Education
HIGH SCHOOL - undefined
GREGORY HIGH SCHOOL
05-2012
SOME COLLEGE - undefined
SOUTH DAKOTA STATE UNIVERSITY
05-2015
Skills
- Goal-oriented and motivated
- Efficient Microsoft skills
- Excellent verbal and written communication skills
- Multiple phone line management
- 12 years in customer service and sales
- People skills
- Adaptability and Leadership skills
- Uncompromising work ethic
- Detail-oriented
Timeline
UNIVERSAL BANKER
CORE BANK
05.2022 - 05.2023
BARISTA
ELLIE’S TABLE CAFE
11.2019 - 03.2020
BARTENDER
DOXX BAR
08.2018 - 10.2019
MANAGER
JOURNEY’S
08.2017 - 09.2018
PART TIME TANNING CONSULTANT
YEAR ROUND BROWN
08.2016 - 09.2017
RECEPTIONIST
J&L HARLEY DAVIDSON
12.2014 - 03.2016
SERVER
WHISKEY CREEK WOODFIRE GRILL
05.2013 - 11.2015
COOK/CASHIER/SERVER
RANCH HOUSE
01.2009 - 07.2012
HIGH SCHOOL - undefined
GREGORY HIGH SCHOOL
SOME COLLEGE - undefined
SOUTH DAKOTA STATE UNIVERSITY