Savannah Brown
Universal Banker
Leslie,AR
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Universal Banker
First Service Bank
Clinton, AR
03.2019 - Current
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Evaluated client financial positions and identified most appropriate banking products.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Manager
ANGIE DAVIS
Conway, AR
01.2018 - 03.2019
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Uploaded inventory into the system.
Sales Lead
Buckle
Conway, AR
03.2017 - 01.2018
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Analyzed prior delivery processes and uncovered more efficient method.
- Trained, coached, and mentored new sales associates for maximum performance.
Sales Associate
Hallmark
Conway, AR
02.2013 - 01.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Abeka Academy
Homeschool 08.2007 - 05.2010
Skills
Account openings
Cash Handling
Self-motivated nature
Goal planning
Giving presentations
Cross-selling expertise
Teller experience
Account servicing
Relationship building
Timeline
Universal Banker
First Service Bank
03.2019 - Current
Manager
ANGIE DAVIS
01.2018 - 03.2019
Sales Lead
Buckle
03.2017 - 01.2018
Sales Associate
Hallmark
02.2013 - 01.2017
High School Diploma -
Abeka Academy
08.2007 - 05.2010