Lexi Shorey
North Charleston,SC
Summary
Dedicated professional with a focus on training development and customer service excellence. Experienced in managing staff and fostering a collaborative team environment. Ready to utilize expertise in problem-solving and process optimization to support organizational success.
Overview
4
4
years of professional experience
Work History
Customer Service Team Leader
Chick-fil-A
Goose Creek, SC
08.2022 - Current
- Led daily operations of customer service team, ensuring high-quality service delivery.
- Trained and mentored staff on customer engagement strategies and best practices.
- Implemented process improvements to enhance order accuracy and efficiency.
- Resolved escalated customer issues, maintaining positive relationships and satisfaction levels.
- Analyzed feedback data to drive continuous improvement in customer experience initiatives.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Continuously sought opportunities for personal growth as well as professional development opportunities for the entire team.
Education
Christian Studies
Charleston Southern University
Charleston, SC05-2029
Skills
- Team management
- Complaint resolution
- Retail store support
- Training development aptitude
- Order fulfillment
- Customer service excellence
- Relationship building
- Quality control
- Process improvement
- Problem-solving
- Time management
Timeline
Customer Service Team Leader
Chick-fil-A
08.2022 - Current
Christian Studies
Charleston Southern University