Alexis Waters
Terre Haute,IN
Summary
Results-driven sales professional dedicated to serving the community and facilitating seamless transitions of care. Leverages expertise in business development, referral management, and strategic planning to identify opportunities, solve complex challenges, and drive successful outcomes.
Overview
10
10
years of professional experience
Work History
Director of Sales
Cobblestone Crossings Health Campus
12.2024 - Current
- Leads and manages the sales team to achieve revenue and census goals.
- Developed and implemented a strategic 90-day sales plan aligned with campus goals, leveraging sales data to meet established metrics.
- Manages sales process by understanding prospective residents' needs and educating them about the benefits of the campus programs and services.
- Conducted high-value lead sales activities such as tours, home visits, and campus events to advance sales opportunities.
- Identifies and works with local clinical and non-clinical referral partners to develop and convert leads in accordance with sales policies and procedures.
- Enhanced community awareness and reputation through active participation in events, professional groups, and stakeholder organizations.
Admissions Coordinator
Cobblestone Crossings Health Campus
10.2023 - 12.2024
- Completed pre-admission, admission, and transfer paperwork, facilitating insurance verification and precertification processes.
- Conducted hospital assessments and admission paperwork with residents or families to ensure timely processing.
- Review and complete incoming referrals from local hospital case management for short-term rehab, long-term care, and Assisted Living.
- Followed up on referrals and leads, ensuring timely entry of data into Customer Relationship Management System (CRM).
Villa Lifestyle Director
Cobblestone Crossings Health Campus
03.2023 - 10.2023
- Achieved occupancy goals through strategic relationship building, successfully converting deposits to active residents.
- Directed wellness and lifestyle programs, enhancing resident socialization, engagement, and community contribution.
- Hosted Independent Living open houses and themed events, fostering community partnerships and enriching the campus event planning calendar.
Guest Relations
Harrison’s Crossing Health Campus
08.2020 - 03.2023
- Managed front desk operations by answering phone calls, directing calls to appropriate departments, scanning and copying documents, and providing administrative support to enhance guest experience.
- Attached and organized scanned medical records and documents for each resident using MatrixCare program, ensuring compliance with HIPAA guidelines for patient confidentiality.
- Reviewed incoming referrals from local hospitals for short-term rehab, long-term care, and assisted living, facilitating timely and appropriate resident admissions.
Seasonal Resources Management Technician
Indiana Department of Natural Resources
05.2020 - 08.2020
- Traveled throughout Central and Northern Indiana, strategically placing Gypsy Moth and Walnut Twig Beetle traps to monitor pest populations.
- Collected trap data biweekly and submitted findings to Purdue University for analysis, contributing to pest management research.
- Utilized ARCGIS to track and report trap data, ensuring accurate monitoring of pest distribution.
- Entered and monitored data, through computer software programs, such as Microsoft Word and Excel.
Cook
Bon Appetit Management Company
08.2016 - 05.2020
- Fulfilled food order tickets during dinner service for an average of 400 students and faculty a night.
- Conducted quality assurance in the kitchen, ensuring timely receipt and dispatch of food items.
- Resolved miscommunications and mistakes with students and faculty, ensuring a positive dining experience.
- Supported supervisors by managing supply storage, upholding quality control standards, and directing employee responsibilities.
Education
Bachelor of Arts - Political Science, Criminal Justice, Environmental Science
Indiana State University
Terre Haute, IN05-2020
Skills
- Revenue growth
- Sales reporting
- Networking skills
- Conflict Resolution
- Relationship building
- Lead generation
- CRM software proficiency
- Strategic thinking
Accomplishments
- Q4 Highest Private Pay Census Growth
- Highest Assisted Living Occupancy
- Highest Memory Care Occupancy
Timeline
Director of Sales
Cobblestone Crossings Health Campus
12.2024 - Current
Admissions Coordinator
Cobblestone Crossings Health Campus
10.2023 - 12.2024
Villa Lifestyle Director
Cobblestone Crossings Health Campus
03.2023 - 10.2023
Guest Relations
Harrison’s Crossing Health Campus
08.2020 - 03.2023
Seasonal Resources Management Technician
Indiana Department of Natural Resources
05.2020 - 08.2020
Cook
Bon Appetit Management Company
08.2016 - 05.2020
Bachelor of Arts - Political Science, Criminal Justice, Environmental Science
Indiana State University