Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joni Mundell

Salina

Summary

Dynamic sales leader with a proven track record at Candlewood Suites Hotel, excelling in contract negotiation and customer relationship management. Spearheaded innovative sales strategies that significantly boosted guest occupancy and revenue growth. Renowned for effective communication and conflict resolution, fostering long-term partnerships and enhancing customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Director of Sales

Candlewood Suites Hotel
03.2012 - Current
  • Developed sales strategies to enhance guest occupancy at Candlewood Suites.
  • Built relationships with customers and industry professionals to establish long-term business growth.
  • Analyzed customer feedback to identify areas for improvement in products and services.
  • Resolved customer complaints quickly by providing satisfactory solutions or refunds.
  • Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.
  • Collaborated with management to align sales goals with overall business objectives.
  • Trained staff on effective sales techniques and customer interaction.
  • Assisted in daily operations and team management to ensure smooth workflow.
  • Coordinated employee schedules and communicated updates to staff members effectively.
  • Supported training sessions for new employees on company policies and procedures.
  • Managed inventory levels and ordered supplies as needed for daily operations.
  • Implemented strategies to enhance customer service and employee engagement initiatives.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Established processes for monitoring customer satisfaction levels.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.

Front Desk Supervisor

Candlewood Suites Hotel
03.2012 - Current
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Collected room deposits, fees, and payments.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Attended staff meetings and brought issues to attention of upper management.

Education

High School Diploma -

Salina Central High School
Salina, KS

Skills

  • Customer relationship management
  • Contract negotiations
  • Customer service enhancement
  • Employee training
  • Inventory management
  • Conflict resolution
  • Effective communication
  • Performance monitoring
  • Time management
  • Relationship building
  • Sales reporting
  • Revenue forecasting
  • Client relationship management
  • Revenue growth
  • Key account targeting
  • Problem-solving abilities
  • Task prioritization
  • Sales plan implementation
  • Review of contracts
  • Objection handling
  • Profit and revenue-generating strategies
  • New business development
  • Reliability

Certification

Many certifications presented for completion of all Ihg/Candlewood training for Director of Sales, GM and Front Desk Manager.

Plus training on Human Trafficking and CPR training.

Timeline

Director of Sales

Candlewood Suites Hotel
03.2012 - Current

Front Desk Supervisor

Candlewood Suites Hotel
03.2012 - Current

High School Diploma -

Salina Central High School

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Joni Mundell