Lexi Zolman
Ballwin,MO
Summary
Guest services professional known for maintaining high standards and achieving results. Proven track record in enhancing guest experiences and resolving concerns. Reliable team collaborator who adapts well to changing needs, showcasing strong interpersonal and communication skills.
Overview
7
7
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
12.2021 - Current
- Greeted customers, took orders, tracked sales, handled payments and ensured 100% customer satisfaction.
- Actively listened and responded promptly to customer inquiries, complaints and feedback.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Created welcoming and comfortable environment for guests.
- Prepared and served baked goods, consistently meeting and exceeding company standards. Resulting in positive customer and management feedback.
Hostess/Cashier
Buffalo Wild Wings
01.2020 - 09.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Customer Service Cashier
Dairy Queen
10.2017 - 01.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
Education
Graduated -
Parkway South
05-2019
Skills
- Customer service
- Computer skills
- Guest relations
- Complaint handling
- Reservation processing
- Guest experiences
- Active listening
- Relationship building
- Reservation coordination
- Teamwork
- Payment processing
- Detail-oriented
Timeline
Guest Service Representative
Nothing Bundt Cakes
12.2021 - Current
Hostess/Cashier
Buffalo Wild Wings
01.2020 - 09.2021
Customer Service Cashier
Dairy Queen
10.2017 - 01.2020
Graduated -
Parkway South