Dependable and organized individual who is results-driven in educational and professional fields, with a strong record of managing daily operations and executing strategic plans. Problem-solving experience, team development experience, and development programs that are effective and increase community engagement.
Overview
5
5
years of professional experience
Work History
Site Director
Boys and Girls Club of the North Valley
Paradise, CA
11.2024 - Current
Developed and implemented engaging programs to foster youth development and community involvement.
Managed daily operations, ensuring smooth functioning of club activities and staff coordination.
Led team meetings to discuss strategies for improving program effectiveness and participant engagement.
Trained and mentored staff, enhancing their skills in youth programming and organizational policies.
Evaluated program outcomes, making data-driven decisions to enhance service delivery quality.
Ensured compliance with safety regulations and best practices in club operations and programming.
Developed strategic plans for site growth, resulting in increased numbers
Developed and coordinated after-school programs and activities.
Trained staff development on effective staffing techniques, classroom management strategies, and behavior modification.
Managed budgets and resources for educational programs.
Lead Staff
Boys and Girls Club of the North Valley
Paradise, CA
10.2024 - 11.2024
Mentored junior staff on program delivery and participant engagement strategies.
Developed and implemented youth leadership programs to enhance personal growth opportunities.
Front Desk Receptionist
Boys and Girls Club of the North Valley
Paradise, CA
05.2021 - 10.2024
Managed front desk operations, ensuring a welcoming environment for all visitors.
Coordinated scheduling and appointments for staff and program participants.
Assisted in maintaining accurate records of membership and program attendance.
Trained new reception staff on protocols and customer service standards.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected deposits, fees, and payments.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Completed data entry and filing to keep records updated for easy retrieval.
Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Education
Bachelor of Science - Social Sciences
Chico State University
Chico, CA
05-2025
Minor - Family Relations
Chico State University
Chico, CA
05-2025
Associate of Science - Social Science
Butte College
Oroville, CA
12-2024
Skills
Operational leadership
Operational planning
Operations management
Facility management
Performance improvements
Strategic planning
Project management
Time management
Problem-solving
Responsible and dependable
Staff training
Timeline
Site Director
Boys and Girls Club of the North Valley
11.2024 - Current
Lead Staff
Boys and Girls Club of the North Valley
10.2024 - 11.2024
Front Desk Receptionist
Boys and Girls Club of the North Valley
05.2021 - 10.2024
Bachelor of Science - Social Sciences
Chico State University
Minor - Family Relations
Chico State University
Associate of Science - Social Science
Butte College
Butte College Connection
Selected as 1 of 11 students from 250–300 applicants for College Connection program at Butte College
Completed dual enrollment coursework, earning college credits while in high school
Gained early exposure to college academics, campus resources, and career pathways