Lexie Fields
Austin
Summary
Customer-focused Support Associate skilled in service coordination and conflict resolution. Enhances guest experiences through effective communication and adaptability, driving satisfaction and operational efficiency. Leverages strong foundation in the dining industry to deliver positive outcomes.
Overview
3
3
years of professional experience
Work History
Support Associate
Dean's Italian Steakhouse
Austin
08.2023 - Current
- Coordinated dining room setup to ensure smooth service flow.
- Managed reservations and organized seating arrangements efficiently.
- Maintained cleanliness and organization of dining areas throughout service.
- Trained new staff on service protocols and restaurant policies effectively.
- Supported team members during busy shifts to enhance overall service quality.
- Implemented customer and management feedback to improve service processes.
- Assisted servers by delivering food and beverages to tables efficiently.
- Supported inventory management by proactively restocking supplies to ensure smooth operations.
- Monitored dining room activities to ensure a positive guest experience consistently.
- Facilitated effective communication between front-of-house and back-of-house teams to enhance service coordination.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Arranged tables and chairs for parties and large groups, ensuring proper spacing and accessibility.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Addressed requests from servers and staff members quickly to maintain service efficiency.
- Organized menus, silverware, and condiments at each table prior to seating guests.
Server
Dean's Italian Steakhouse
Austin
08.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Took orders from customers accurately and in a timely manner.
- Assisted guests with menu selections, enhancing dining experience through personalized recommendations.
- Greeted customers, answered questions, and recommended specials to promote menu items and increase sales.
- Resolved guest complaints promptly to enhance overall dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy.
- Communicated with kitchen staff about customer allergies and special requests to ensure safe and enjoyable meals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained cleanliness and organization of the dining area throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
High School Diploma -
Braswell High School
Prosper, TX05-2022
Some College (No Degree) -
Tarleton State University
Stephenville, TXSkills
- Customer service
- Order management
- POS operation
- Inventory management
- Service coordination
- Sales promotion
- Attention to detail
- Conflict resolution
- Effective communication
- Adaptability
- Workspace organization
- Customer relations
Timeline
Support Associate
Dean's Italian Steakhouse
08.2023 - Current
Server
Dean's Italian Steakhouse
08.2023 - Current
High School Diploma -
Braswell High School
Some College (No Degree) -
Tarleton State University