Lexie Kendzlic
Summary
Adept at enhancing customer satisfaction and streamlining delivery processes, my tenure at Giant Eagle honed my critical thinking and communication skills. With a background in diverse roles, from delivery driving to sales, I excel in environments requiring attention to detail and computer proficiency, significantly contributing to team success and efficiency improvements.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Spark
04.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Intern
Ciirus Vacation Rentals Software
09.2023 - 12.2023
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Delivery Driver
DoorDash
09.2022 - 04.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Sales Representative Intern
Hilltop Paving
04.2022 - 08.2022
- Boosted customer satisfaction rates by promptly addressing inquiries and resolving issues.
- Conducted regular check-ins with existing customers to ensure satisfaction and uncover upsell opportunities
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Curbside Team Member
Giant Eagle
11.2019 - 09.2021
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
Florist
Giant Eagle
06.2019 - 11.2019
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Resolved customer complaints with empathy and professionalism, maintaining positive store image.
Cashier
Giant Eagle
08.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Information Systems And Technology
Pittsburgh Technical College
Pittsburgh, PA12-2023
Skills
- Communication Skills
- Customer service
- Information security principles
- Attention to detail
- Critical thinking
- Active listening
- Computer proficiency
- Call center experience
- Microsoft Excel
- Service upselling
- SQL knowledge
Languages
English
Native or Bilingual
Timeline
Intern
Ciirus Vacation Rentals Software
09.2023 - 12.2023
Delivery Driver
Spark
04.2023 - Current
Delivery Driver
DoorDash
09.2022 - 04.2023
Sales Representative Intern
Hilltop Paving
04.2022 - 08.2022
Curbside Team Member
Giant Eagle
11.2019 - 09.2021
Florist
Giant Eagle
06.2019 - 11.2019
Cashier
Giant Eagle
08.2018 - 08.2019
Bachelor of Science - Information Systems And Technology
Pittsburgh Technical College
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