Lexie Stanek
Mountville,Pennsylvania
Summary
Motivated psychology student seeking hands-on counseling or clinical experience to apply knowledge, support client well-being, and grow under licensed supervision.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Stauffer's of Kissel Hill
Lancaster, PA
02.2021 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle and balance cash drawer, ensuring accurate cash flow and transactions throughout each shift.
- Train new Customer Service Representatives on company policies, procedures, and best practices.
- Address customer inquiries to ensure satisfaction and foster a positive service experience.
Internship Student
Redemption Wellness Services, LLC
Lancaster, PA
08.2025 - 12.2025
- Shadowed telehealth therapy sessions.
- Prepared project presentations and reports to assist staff.
- Observed and monitored client behavior and responses to treatment.
Hostess
Bob Evans Restaurant
Lancaster, PA
05.2019 - 02.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and packing orders.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
Bachelor of Arts - Psychology
Millersville University of Pennsylvania
Millersville, PA05-2026
Skills
- Counseling skills
- Customer service
- Problem resolution
- Research
- Relationship building
- Critical thinking
- Behavioral analysis
- Computer proficiency
- Microsoft Word
- Microsoft PowerPoint
- Employee training
- Team collaboration
Timeline
Internship Student
Redemption Wellness Services, LLC
08.2025 - 12.2025
Customer Service Representative
Stauffer's of Kissel Hill
02.2021 - Current
Hostess
Bob Evans Restaurant
05.2019 - 02.2021
Bachelor of Arts - Psychology
Millersville University of Pennsylvania